Customer Service Hours Are 8 a.m. to 5 p.m., Monday through Friday
Our customer service hours have now changed to 8 a.m. to 5 p.m., Monday through Friday. You can access your Account Dashboard anytime to see account information, make payments and manage your service.
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Electric Rate Case Application Information
Submission Date: June 2, 2026
Bill changes affect everyone differently, and you deserve clear, honest information when changes happen. With aging infrastructure and changing weather patterns, work is needed to secure Michigan’s grid – and that work comes at a cost. On Jun. 2, 2026, we asked the Michigan Public Service Commission to approve new electric rates to cover these costs. If approved, the average home with a monthly electric bill of $155 would see an estimated monthly increase of $13 (9%) starting in May 2027.
Bill changes affect everyone differently, and you deserve clear, honest information when changes happen. With aging infrastructure and changing weather patterns, work is needed to secure Michigan’s grid – and that work comes at a cost. On October 15, 2026, the Michigan Public Service Commission approved new natural gas rates to cover these costs. Starting in November 2026, the average home with a monthly natural gas bill of $88.43 will see an estimated monthly increase of $4.02 (4.5%).