Whether you’re moving in or moving on, don’t spend time wondering if your energy service will keep up with you. Let’s get moving!
Should You Start, Transfer or Stop Service?
You are a new customer moving into our service territory within 30 days. OR your roommate is moving out within 30 days and you need to put service in your name.
You are a current customer moving from one address to another in our territory, and the date of both moves is within the next 30 days.
You are moving out of your home within the next 30 days and do not need to set up new service with us.
Note: We assign a 30 day limit due to the likelihood of closing/moving date changes outside of that window.
Frequently Asked Questions
We’re happy to have you as our customer. Please see our Home Service Welcome Guide with important information about ways you can pay your bill, available programs and services and see your rights as a customer.
No. Your current payment plans will not transfer automatically to your new address. But you can transfer them with a phone call. Save time by calling our Move-In Specialists directly at (888) 450-9143 (Monday & Friday 7 AM to 6 PM and Saturday 8 AM to 2 PM).
Yes. If you were asked to provide your lease or identification information, we need it to ensure the safety of your identity, accurately place the account in your name and ensure your service remains on. Please follow the directions provided and fax a copy of this information to (877) 635-9549 or email email@example.com. As another option, you can also use the drop box at Consumers Energy Payment Offices. Payment Offices are closed to in person service at this time.
If you are making direct payments from your bank to your Consumers Energy account and are now moving, please contact your bank to provide the updated account number and ensure payments are made for the new address. Also, if you are set-up online with autopay, please login and go to “Payment Methods” to update your payment preferences for your new address.
To ensure billing accuracy, your final bill could take up to 40 days to be processed. It will be sent to the address you specified during your new move in, or you can pay online.
We need to ensure that all identification and banking information is kept safe, therefore we are unable to transfer service between names. If you are in a situation where you need to put the service in your name, please select “Start Service” and complete the request to put services into your name. The previous person will be sent a final bill and service will be removed from their name.
For example: Your roommate is moving out and you need to put service in your name. In this case you need to do a new Start Service and it will be placed in your name, with the final bill under the roommate’s name sent to the account address. Follow the same approach in the unfortunate circumstance of a spouse or partner passing away.
When you’re signing up to Start Service, make sure you include your email when asked. When you complete your request to Start Service you will receive a confirmation email you can share with your landlord.
How We Keep Your Information Safe
As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information:
To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.
Additional Service Request Options You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following: