We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

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As of: 1:11 PM, 10/29/20

Start, Stop or Transfer Service

Whether you’re moving in or moving on, don’t spend time wondering if your energy service will keep up with you. Let’s get moving!

Should You Start, Transfer or Stop Service?


Start Service If:

You are a new customer moving into our service territory within 30 days. OR your roommate is moving out within 30 days and you need to put service in your name.

Transfer Service If:

You are a current customer moving from one address to another in our territory, and the date of both moves is within the next 30 days.

Stop Service If:

You are moving out of your home within the next 30 days and do not need to set up new service with us.
Note: We assign a 30 day limit due to the likelihood of closing/moving date changes outside of that window.

Frequently Asked Questions


Energy Service for new construction

New Service

Need a meter, electric or natural gas line, or temporary service for new construction? Click the blue link below to explore the process and the pitfalls you can avoid.

How to Get New Service
Need to permanently stop energy service?

Gas Service Retirement

Need to permanently stop service or put it on hold? We’ll make it happen.

Learn More

How We Keep Your Information Safe


Keeping your information safe is important to us, which is why we follow the standards outlined by the Fair and Accurate Credit Transactions Act (FACTA)

As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information:

To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.

Additional Service Request Options You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following:

  • Social Security Number and valid driver’s license number
  • Social Security Number and valid Michigan-issued photo ID
  • Passport
  • U.S. Military ID
  • Native American Tribal ID
  • Visa or Work Visa
  • International driver’s license
  • Employment authorization picture ID
  • U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card)
  • Permanent residence card
  • Birth certificate and another form of above identification