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- Emergencies:
- Call 9-1-1 and 800-477-5050
- 24 hours a day, 7 days a week
- Additional Emergency Info
- Outages
- Report or View Outages
- Other Contacts
- General, Business, Landlord,
Payment Locations, etc.
Start, Stop or Transfer Service
Whether you’re moving in or moving on, don’t spend time wondering if your energy service will keep up with you. Let’s get moving!
Move In, Move Out… Move On
Start, stop or transfer your service online - we'll need your personal identification information, the service address and the requested move date.
Residential
Having your natural gas or electricity turned on, off or transferred has never been easier.
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Landlord
Manage all the services for all of your properties from one place. We can make it happen.
New Service
Need a meter, electric or natural gas line, or temporary service for new construction? Complete the application form to get started.
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Gas Service Retirement
Need to permanently stop service or put it on hold? We’ll make it happen.
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How We Keep Your Information Safe
Our Commitment To The Fair And Accurate Credit Transactions ACT (FACTA)
As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information:
To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.
Additional Service Request Options
You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following:
To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.
Additional Service Request Options
You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following:
- Social Security Number and valid driver’s license number
- Social Security Number and valid Michigan-issued photo ID
- Passport
- U.S. Military ID
- Native American Tribal ID
- Visa or Work Visa
- International driver’s license
- Employment authorization picture ID
- U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card)
- Permanent residence card
- Birth certificate and another form of above identification
Rebates and Savings
Learn how to get appliance rebates and tips on trimming your energy costs.
Learn MoreYou’re on Your Way to Our Old Site
We’re still working on this part of the site. In the meantime, we’re sending you back to the old site. Check back soon for updates!