The best way to protect your business from a utility scam is to know a little about how we operate. If someone calls your business using any of the tactics below, hang up and contact the police.
We never use threats.
We will never threaten to shut your power off within 24 hours. If you feel pressured for immediate payment or personal information, hang up the phone and contact customer service
We never make demands.
We won’t demand payment over the phone. Instead, we offer many ways to make payments
safely and conveniently.
We never ask for prepaid credit cards.
If a caller specifically asks you to pay by prepaid credit card or wire transfer, this is a huge warning sign. This is not a typical form of payment
We never ask for personal information over the phone.
We will not contact you by phone and ask for your account number or payment information. Sometimes con artists will attempt to trip you up by pretending to know your account number. We don’t do this either.