We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We're aware of intermittent slowness when attempting payment related transactions. We're sorry for any inconvenience and ask that you try again later today.
We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!
We are currently experiencing technical difficulties with processing payments. While troubleshooting is underway, please return later this afternoon to complete your transaction. We apologize for the inconvenience!
Emergency Response
During the COVID-19 outbreak, Consumers Energy is committed to the health and safety of our co-workers, customers and communities.
A Message from CEO, Garrick Rochow
“Rest assured, our team is on the job. We’ll be here, because we know providing electric and natural gas services is essential for households, businesses, our first responders and health care workers.”
Garrick J. Rochow, President and CEO, CMS Energy and Consumers Energy
Working to Maintain Health & Safety
Aligning with CDC guidelines, we've implemented steps to protect our employees and customers. For company employees who need to enter customers’ homes or businesses, they will wear a face mask, thoroughly wash work surfaces before starting work, and keep a 6-foot distance at all times.
We’ve also reduced service at our 12 direct payment offices to drop box service only.
Customers are also encouraged to pay online or find another payment location.
More safety tips
Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus.
We are immensely proud of our more than 8,000 employees, who are working each day to keep electricity and natural gas flowing for Michigan during this challenging time. Here are just a few ways we’re equipping and enabling our co-workers to achieve world class performance and deliver hometown service for you:
- Supporting front-line workers with the appropriate personal protective equipment (PPE) and cleaning supplies, allowing the use of company vehicles to report to work directly from home, and providing safe work practices to go into customer homes.
- Sequestering employees with critical energy roles to keep them – and their families – safe.
- Disinfecting company facilities where we’ve identified an exposure risk.
- Reducing risk by empowering roughly half of our workforce to continue their jobs remotely.
- Granting eligibility for paid leave of absence (PLOA) to any quarantined employee and modifying our policy to provide PLOA to care for others before using vacation benefits.
- Maintaining regular, transparent communication through “live leader” calls with our CEO and senior team.
- Creating a mental well-being team to assist employees dealing with anxiety, isolation, fear and other challenges related to COVID-19.
- Delivering the latest COVID-19 news and safety measures through multiple channels, including a dedicated intranet page and mobile app.
- Allowing employees to adjust dependent care savings accounts to cover unanticipated, increased childcare expenses.
- Covering all COVID-19-related medical costs through health insurance.
- Developing guidelines to help contractors and vendors in our supply chain operate safely, legally and effectively while navigating COVID-19-related concerns.
Help at Home During COVID-19
For many, the coronavirus pandemic is more than just a disruption to daily life.
Supporting your household
We are ensuring our most vulnerable residential customers have the services they need.
We encourage any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.
- The Food Bank Council of Michigan fills gaps where schools are unable to provide food for children and those who need food for their families but cannot work due to COVID-19; as well as produce 5,000 quarantine boxes for isolated and home-bound senior citizens, each containing a 7-day supply of nutritionally-balanced, shelf-stable food.
- Michigan State University develop an innovative process to decontaminate personal protection masks, alleviating the shortage of safety equipment for health care professionals.
- Michigan small businesses, particularly female and minority-owned businesses, succeed by providing grants to nine organizations. Grant recipients will provide funding directly to small businesses in their communities.
- The Michigan Association of United Ways support the Michigan 211 system and United Way organizations across Michigan deploying emergency response activities in local communities, including ensuring sustainability to nonprofits so the organizations can continue addressing basic needs.
- Community Foundations across Michigan support local partnerships, front line nonprofits, United Ways and others addressing the needs within their communities.
- Match any Consumers Energy employee donations to food banks/pantries, homeless shelters, community foundations and the United Way through May 31, 2020.
Supporting your small business
We are committed to helping your small business prosper, now more than ever. We can help by:
- Working with you on your utility bill.
- Connecting you to potential sources of state and federal relief.
- Providing new business opportunities through the Pure Michigan Business Connect Program.
Click here to learn more. Get assistance today by calling us at 1-800-805-0490.
News & Updates
- January 25, 2021 Consumers Energy Provides $3 Million to Help Michigan Residents with Energy Bills
- January 19, 2021 Consumers Energy, City of Jackson Announce ‘Our Town’ to Support Local Restaurants, Provide Meals to Community
- January 5, 2021 Consumers Energy Foundation Makes Over $480,000 in Grants to Help Michigan Nonprofits with COVID-19 Relief
- December 10, 2020 Consumers Energy Provides Holiday Cheer with $500,000 to Support Michigan Small Businesses
- September 29, 2020 Consumers Energy Commits $12 Million to Help Michigan Customers Affected by COVID-19 Pandemic
- September 10, 2020 Deadly Virus Leads to Deep Reflection for Consumers Energy Employee, Urges Use of Masks
- July 13, 2020 Consumers Energy Foundation Provides $135,000 to Michigan Nonprofits Through COVID-19 Pandemic
- May 19, 2020 Consumers Energy Providing 100,000 Google Nest Thermostats to Michigan Households During Pandemic
- May 6, 2020: Consumers Energy Foundation Provides $1.8 Million to Support Small Businesses in Communities Across Michigan
- April 15, 2020: Consumers Energy Foundation Support Surpasses $1 Million to Assist Michiganders Battling COVID-19
- March 26, 2020: Consumers Energy Employee Tests Positive for COVID-19
- March 25, 2020: MISS DIG 811 Encourages Michigan Residents and Businesses to Postpone Non-Essential Digging Projects
- March 23, 2020: Consumers Energy CEO Makes $1 Million Personal Donation to Help Jackson Small Businesses Affected by COVID-19
- March 19, 2020: Consumers Energy Foundation Announces $500,000 Grant Supporting Most Vulnerable Affected by COVID-19
- March 16, 2020: Consumers Energy to Suspend Shutoffs for Seniors, Low Income Customers in Wake of COVID-19
- March 11, 2020: Statement from Consumers Energy on Company Efforts Related to the Coronavirus
Want to make a difference in your community? Join our COVID-19 response efforts:
- Check on your neighbors and loved ones, especially those vulnerable to the virus.
- Donate your time and resources to an area nonprofit. Click here to learn more.
Gas Safety Awareness
During this unprecedented COVID-19 pandemic, we encourage everyone to make health and cleaning a top priority to help combat the spread of germs.
However, some individuals are flushing used cleaning wipes instead of disposing them in the trash. These wipes can cause damage to sewer systems and equipment even if they are labeled "flushable" or "septic-safe."
This is leading to sewer blockages across the U.S. and increasing the risk of potential obstructions near underground natural gas pipelines.
Frequently Asked Questions About Our Response Plan
In addition to aligning with all CDC guidelines, we’ve also:
- Reduced service at our 12 direct payment offices to drop box service only.
- Reinforced with employees, who need to enter homes or businesses, to thoroughly wash work surfaces before beginning work and keep 6 feet of distance.
- Recommended customers, who are feeling ill and have an appointment scheduled at their home or business, to reschedule if possible by calling 1-800-477-5050.
- Implemented travel guidelines for our employees including prohibiting business-related international and domestic travel and requiring personal travel to impacted areas 14-day work remote period.
- Encouraged employees to work remotely when possible.
- Offered paid sick leave to employees who are ill.
While we’ve reduced service at our 12 direct payment offices, we offer other convenient options to meet your bill payment needs:
- Online: Use your checking or savings account, or your Visa®, MasterCard®, Discover® credit or debit card to pay your energy bill online. Log in to your online account or pay as a guest.
- Drop Box: Drop boxes are available outside our 12 direct payment offices. Payments left in drop boxes will be processed the same day and receipts will be mailed to customers' homes. Change from cash transactions will be applied as bill credits.
- Mail: Send checks or money orders to:
Consumers Energy Payment Center PO Box 740309 Cincinnati, OH 45274-0309
View even more payment options here.
Supporting your household
We are ensuring our most vulnerable residential customers have the services they need by:
- Contributing more than $3 million from our Consumers Energy Foundation to support Michiganders. Click here to learn more.
- Encouraging any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.
Supporting your small business
We are committed to helping your small business prosper, now more than ever. We can help by:
- Working with you on your utility bill.
- Connecting you to potential sources of state and federal relief.
- Providing new business opportunities through the Pure Michigan Business Connect Program.
Click here to learn more. Get assistance today by calling us at 1-800-805-0490
.Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus. Get the latest updates on Consumers Energy’s response efforts by following us on Facebook, Twitter and Instagram.
* The Appliance Service Plans are not regulated by the Michigan Public Service Commission. For full information, please read our Terms and Conditions.