COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.
We are experiencing intermittent system issues today. You may encounter technical difficulties while making payments and reporting outages. Thank you for your patience as we work on the site.
We are experiencing intermittent system issues today. You may encounter technical difficulties while making payments and reporting outages. Thank you for your patience as we work on the site.
Emergency Response
During the COVID-19 outbreak, Consumers Energy is committed to the health and safety of our co-workers, customers and communities.
A Message from CEO, Patti Poppe
“As you know, Governor Whitmer has issued a Stay at Home Executive Order until May 28th. Rest assured, our team is on the job. We have ensured we are able to perform necessary duties during the stay at home period, and the order recognizes that members of our workforce are critical to the safety and security of Michigan during this time. We’ll be here, because we know providing electric and natural gas services is essential for households, businesses, our first responders and health care workers.”
Patti Poppe, President and CEO, CMS Energy and Consumers Energy
Committed to Our Customers
We are taking steps to ensure the health and safety of our co-workers, customers and communities. This is a dynamic situation and we want you to know that we are continuing to keep an eye on any potential risks via the Centers for Disease Control and Prevention (CDC) and State of Michigan.
With emergency plans in place, we hope to limit impact to our energy services. In addition, we are honoring essential Appliance Service Plan service requests.*
Working to Maintain Health & Safety
Aligning with CDC guidelines, we’ve implemented steps to protect our employees and customers. For company employees who need to enter customers’ homes or businesses, they will wear a face mask, thoroughly wash work surfaces before starting work, and keep a 6-foot distance at all times.
We’ve also reduced service at our 13 direct payment offices to drop box and drive-thru only.
Customers are also encouraged to pay online or find another payment location.
More safety tips
Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus.
Help at Home When You Need It Most
For many, the coronavirus pandemic is more than just a disruption to daily life.
Supporting your household
We are ensuring our most vulnerable residential customers have the services they need by:
- Suspending shutoffs for non-pay for low-income and senior customers beginning March 16, 2020 through June 1, 2020.*
- Extending Winter Protection Plan end dates for senior citizens and qualified low-income customers through June 1, 2020, without any additional actions required on their part.
We encourage any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.
*Timeframes could be adjusted depending on the spread and severity of the virus.
We are immensely proud of our more than 8,000 employees, who are working each day to keep electricity and natural gas flowing for Michigan during this challenging time. Here are just a few ways we’re equipping and enabling our co-workers to achieve world class performance and deliver hometown service for you:
- Supporting front-line workers with the appropriate personal protective equipment (PPE) and cleaning supplies, allowing the use of company vehicles to report to work directly from home, and providing safe work practices to go into customer homes.
- Sequestering employees with critical energy roles to keep them – and their families – safe.
- Disinfecting company facilities where we’ve identified an exposure risk.
- Reducing risk by empowering roughly half of our workforce to continue their jobs remotely.
- Granting eligibility for paid leave of absence (PLOA) to any quarantined employee and modifying our policy to provide PLOA to care for others before using vacation benefits.
- Maintaining regular, transparent communication through “live leader” calls with our CEO and senior team.
- Creating a mental well-being team to assist employees dealing with anxiety, isolation, fear and other challenges related to COVID-19.
- Delivering the latest COVID-19 news and safety measures through multiple channels, including a dedicated intranet page and mobile app.
- Allowing employees to adjust dependent care savings accounts to cover unanticipated, increased childcare expenses.
- Covering all COVID-19-related medical costs through health insurance.
- Developing guidelines to help contractors and vendors in our supply chain operate safely, legally and effectively while navigating COVID-19-related concerns.
News & Updates
- May 6, 2020: Consumers Energy Foundation Provides $1.8 Million to Support Small Businesses in Communities Across Michigan
- April 15, 2020: Consumers Energy Foundation Support Surpasses $1 Million to Assist Michiganders Battling COVID-19
- March 26, 2020: Consumers Energy Employee Tests Positive for COVID-19
- March 25, 2020: MISS DIG 811 Encourages Michigan Residents and Businesses to Postpone Non-Essential Digging Projects
- March 23, 2020: Consumers Energy CEO Makes $1 Million Personal Donation to Help Jackson Small Businesses Affected by COVID-19
- March 19, 2020: Consumers Energy Foundation Announces $500,000 Grant Supporting Most Vulnerable Affected by COVID-19
- March 16, 2020: Consumers Energy to Suspend Shutoffs for Seniors, Low Income Customers in Wake of COVID-19
- March 11, 2020: Statement from Consumers Energy on Company Efforts Related to the Coronavirus
Want to make a difference in your community? Join our COVID-19 response efforts:
- Check on your neighbors and loved ones, especially those vulnerable to the virus.
- Donate your time and resources to an area nonprofit. Click here to learn more.
Gas Safety Awareness
During this unprecedented COVID-19 pandemic, we encourage everyone to make health and cleaning a top priority to help combat the spread of germs.
However, some individuals are flushing used cleaning wipes instead of disposing them in the trash. These wipes can cause damage to sewer systems and equipment even if they are labeled "flushable" or "septic-safe."
This is leading to sewer blockages across the U.S. and increasing the risk of potential obstructions near underground natural gas pipelines.
Frequently Asked Questions About Our Response Plan
In addition to aligning with all CDC guidelines, we’ve also:
- Reduced service at our 13 direct payment offices to drop box and drive-thru only.
- Reinforced with employees, who need to enter homes or businesses, to thoroughly wash work surfaces before beginning work and keep 6 feet of distance.
- Recommended customers, who are feeling ill and have an appointment scheduled at their home or business, to reschedule if possible by calling 1-800-477-5050.
- Implemented travel guidelines for our employees including prohibiting business-related international and domestic travel and requiring personal travel to impacted areas 14-day work remote period.
- Encouraged employees to work remotely when possible.
- Offered paid sick leave to employees who are ill.
While we’ve reduced service at our 13 direct payment offices, we offer other convenient options to meet your bill payment needs:
- Online: Use your checking or savings account, or your Visa®, MasterCard®, Discover® credit or debit card to pay your energy bill online. Log in to your online account or pay as a guest.
- Drop Box/Drive Thru: Drop boxes are available outside our 13 direct payment offices. Payments left in drop boxes will be processed the same day and receipts will be mailed to customers' homes. Change from cash transactions will be applied as bill credits. Our drive thru windows remain open at our Flint and Traverse City direct payment offices during standard business hours.
- Mail: Send checks or money orders to: Consumers Energy Payment Center PO Box 740309 Cincinnati, OH 45274-0309
View even more payment options here.
Supporting your household
We are ensuring our most vulnerable residential customers have the services they need by:
- Suspending shutoffs for non-pay for low-income and senior customers beginning March 16, 2020 through June 1, 2020.*
- Extending Winter Protection Plan end dates for senior citizens and qualified low-income customers through June 1, 2020, without any additional actions required on their part.
- Supporting two statewide organizations with a $500,000 contribution to Michigan children, vulnerable seniors and those who may need assistance. The Food Bank Council of Michigan and the Michigan Association of United Ways will each receive $250,000 from the Consumers Energy Foundation.
- Matching any employee donations to food banks/pantries, homeless shelters, community foundations and the United Way through May 31, 2020. Click here to learn more.
We encourage any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.
*Timeframes could be adjusted depending on the spread and severity of the virus.
Supporting your small business
We are committed to helping your small business prosper, now more than ever. We can help by:
- Working with you on your utility bill.
- Connecting you to potential sources of state and federal relief.
- Providing new business opportunities through the Pure Michigan Business Connect Program.
Click here to learn more. Get assistance today by calling us at 1-800-805-0490
.Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus. Get the latest updates on Consumers Energy’s response efforts by following us on Facebook, Twitter and Instagram.
* The Appliance Service Plans are not regulated by the Michigan Public Service Commission. For full information, please read our Terms and Conditions.