During the COVID-19 outbreak, Consumers Energy is committed to the health and safety of our co-workers, customers and communities.
A Message from CEO, Garrick Rochow
Garrick J. Rochow, President and CEO, CMS Energy and Consumers Energy
Working to Maintain Health & Safety
Aligning with CDC guidelines, we've implemented steps to protect our employees and customers. For company employees who need to enter customers’ homes or businesses, they will wear a face mask, thoroughly wash work surfaces before starting work, and keep a 6-foot distance at all times.
We’ve also reduced service at our 12 direct payment offices to drop box service only.
Customers are also encouraged to pay online or find another payment location.
Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus.
We are immensely proud of our more than 8,000 employees, who are working each day to keep electricity and natural gas flowing for Michigan during this challenging time. Here are just a few ways we’re equipping and enabling our co-workers to achieve world class performance and deliver hometown service for you:
Help at Home During COVID-19
For many, the coronavirus pandemic is more than just a disruption to daily life.
We are ensuring our most vulnerable residential customers have the services they need.
We encourage any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.
We are committed to helping your small business prosper, now more than ever. We can help by:
Click here to learn more. Get assistance today by calling us at 1-800-805-0490.
News & Updates
Want to make a difference in your community? Join our COVID-19 response efforts:
Frequently Asked Questions About Our Response Plan
In addition to aligning with all CDC guidelines, we’ve also:
While we’ve reduced service at our 12 direct payment offices, we offer other convenient options to meet your bill payment needs:
Consumers Energy Payment Center PO Box 740309 Cincinnati, OH 45274-0309
View even more payment options here.
We are ensuring our most vulnerable residential customers have the services they need by:
We are committed to helping your small business prosper, now more than ever. We can help by:
Click here to learn more. Get assistance today by calling us at 1-800-805-0490
.Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus. Get the latest updates on Consumers Energy’s response efforts by following us on Facebook, Twitter and Instagram.
* The Appliance Service Plans are not regulated by the Michigan Public Service Commission. For full information, please read our Terms and Conditions.