We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

Outage alert icon

As of: 11:42 PM, 9/30/20

Emergency Response

During the COVID-19 outbreak, Consumers Energy is committed to the health and safety of our co-workers, customers and communities.

Translate: Spanish

A Message from CEO, Patti Poppe


“Rest assured, our team is on the job. We’ll be here, because we know providing electric and natural gas services is essential for households, businesses, our first responders and health care workers.”

Patti Poppe, President and CEO, CMS Energy and Consumers Energy

Working to Maintain Health & Safety


Aligning with CDC guidelines, we've implemented steps to protect our employees and customers. For company employees who need to enter customers’ homes or businesses, they will wear a face mask, thoroughly wash work surfaces before starting work, and keep a 6-foot distance at all times.

We’ve also reduced service at our 13 direct payment offices to drop box and drive-thru only.

  • Payments left in drop boxes will be processed the same day and receipts will be mailed to customers' homes.
  • Cash payments are accepted and any change from that payment will be applied toward your next bill.
  • Drive-thru windows remain open during business hours at our Flint direct payment office.
  • Customers are also encouraged to pay online or find another payment location.

    More safety tips

    Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus.

    We are immensely proud of our more than 8,000 employees, who are working each day to keep electricity and natural gas flowing for Michigan during this challenging time. Here are just a few ways we’re equipping and enabling our co-workers to achieve world class performance and deliver hometown service for you:

    • Supporting front-line workers with the appropriate personal protective equipment (PPE) and cleaning supplies, allowing the use of company vehicles to report to work directly from home, and providing safe work practices to go into customer homes.
    • Sequestering employees with critical energy roles to keep them – and their families – safe.
    • Disinfecting company facilities where we’ve identified an exposure risk.
    • Reducing risk by empowering roughly half of our workforce to continue their jobs remotely.
    • Granting eligibility for paid leave of absence (PLOA) to any quarantined employee and modifying our policy to provide PLOA to care for others before using vacation benefits.
    • Maintaining regular, transparent communication through “live leader” calls with our CEO and senior team.
    • Creating a mental well-being team to assist employees dealing with anxiety, isolation, fear and other challenges related to COVID-19.
    • Delivering the latest COVID-19 news and safety measures through multiple channels, including a dedicated intranet page and mobile app.
    • Allowing employees to adjust dependent care savings accounts to cover unanticipated, increased childcare expenses.
    • Covering all COVID-19-related medical costs through health insurance.
    • Developing guidelines to help contractors and vendors in our supply chain operate safely, legally and effectively while navigating COVID-19-related concerns.

    Help at Home During COVID-19


    For many, the coronavirus pandemic is more than just a disruption to daily life.

    Supporting your household

    We are ensuring our most vulnerable residential customers have the services they need.

    We encourage any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.

    • The Food Bank Council of Michigan fills gaps where schools are unable to provide food for children and those who need food for their families but cannot work due to COVID-19; as well as produce 5,000 quarantine boxes for isolated and home-bound senior citizens, each containing a 7-day supply of nutritionally-balanced, shelf-stable food.
    • Michigan State University develop an innovative process to decontaminate personal protection masks, alleviating the shortage of safety equipment for health care professionals.
    • Michigan small businesses, particularly female and minority-owned businesses, succeed by providing grants to nine organizations. Grant recipients will provide funding directly to small businesses in their communities.
    • The Michigan Association of United Ways support the Michigan 211 system and United Way organizations across Michigan deploying emergency response activities in local communities, including ensuring sustainability to nonprofits so the organizations can continue addressing basic needs.
    • Community Foundations across Michigan support local partnerships, front line nonprofits, United Ways and others addressing the needs within their communities.
    • Match any Consumers Energy employee donations to food banks/pantries, homeless shelters, community foundations and the United Way through May 31, 2020.

    Business Help During COVID-19


    Supporting your small business

    We are committed to helping your small business prosper, now more than ever. We can help by:

    • Working with you on your utility bill.
    • Connecting you to potential sources of state and federal relief.
    • Providing new business opportunities through the Pure Michigan Business Connect Program.

    Click here to learn more. Get assistance today by calling us at 1-800-805-0490.

     

    How You Can Join Us


    Want to make a difference in your community? Join our COVID-19 response efforts:

    • Check on your neighbors and loved ones, especially those vulnerable to the virus.
    • Donate your time and resources to an area nonprofit. Click here to learn more.

    Gas Safety Awareness



    During this unprecedented COVID-19 pandemic, we encourage everyone to make health and cleaning a top priority to help combat the spread of germs.

    However, some individuals are flushing used cleaning wipes instead of disposing them in the trash. These wipes can cause damage to sewer systems and equipment even if they are labeled "flushable" or "septic-safe."

    This is leading to sewer blockages across the U.S. and increasing the risk of potential obstructions near underground natural gas pipelines.

    Frequently Asked Questions About Our Response Plan


    * The Appliance Service Plans are not regulated by the Michigan Public Service Commission. For full information, please read our Terms and Conditions.