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We’re sorry, we’re experiencing technical difficulties that are resulting in occasional payment errors. Please try again later.
We’re sorry, we’re experiencing technical difficulties that are resulting in occasional payment errors. Please try again later.
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We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
Emergency Response
During the COVID-19 outbreak, Consumers Energy is committed to the health and safety of our co-workers, customers and communities.
A Message from CEO, Garrick Rochow
“Rest assured, our team is on the job. We’ll be here, because we know providing electric and natural gas services is essential for households, businesses, our first responders and health care workers.”
Garrick J. Rochow, President and CEO, CMS Energy and Consumers Energy
Help at Home During COVID-19
For many, the coronavirus pandemic is more than just a disruption to daily life.
Supporting your household
We are ensuring our most vulnerable residential customers have the services they need.
We encourage any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.
- The Food Bank Council of Michigan fills gaps where schools are unable to provide food for children and those who need food for their families but cannot work due to COVID-19; as well as produce 5,000 quarantine boxes for isolated and home-bound senior citizens, each containing a 7-day supply of nutritionally-balanced, shelf-stable food.
- Michigan State University develop an innovative process to decontaminate personal protection masks, alleviating the shortage of safety equipment for health care professionals.
- Michigan small businesses, particularly female and minority-owned businesses, succeed by providing grants to nine organizations. Grant recipients will provide funding directly to small businesses in their communities.
- The Michigan Association of United Ways support the Michigan 211 system and United Way organizations across Michigan deploying emergency response activities in local communities, including ensuring sustainability to nonprofits so the organizations can continue addressing basic needs.
- Community Foundations across Michigan support local partnerships, front line nonprofits, United Ways and others addressing the needs within their communities.
- Match any Consumers Energy employee donations to food banks/pantries, homeless shelters, community foundations and the United Way through May 31, 2020.
Supporting your small business
We are committed to helping your small business prosper, now more than ever. We can help by:
- Working with you on your utility bill.
- Connecting you to potential sources of state and federal relief.
- Providing new business opportunities through the Pure Michigan Business Connect Program.
Click here to learn more. Get assistance today by calling us at 1-800-805-0490.
Want to make a difference in your community? Join our COVID-19 response efforts:
- Check on your neighbors and loved ones, especially those vulnerable to the virus.
- Donate your time and resources to an area nonprofit. Click here to learn more.
Gas Safety Awareness
During this unprecedented COVID-19 pandemic, we encourage everyone to make health and cleaning a top priority to help combat the spread of germs.
However, some individuals are flushing used cleaning wipes instead of disposing them in the trash. These wipes can cause damage to sewer systems and equipment even if they are labeled "flushable" or "septic-safe."
This is leading to sewer blockages across the U.S. and increasing the risk of potential obstructions near underground natural gas pipelines.
Frequently Asked Questions About Our Response Plan
In addition to aligning with all CDC guidelines, we’ve also:
- Reinforced with employees, who need to enter homes or businesses, to thoroughly wash work surfaces before beginning work and keep 6 feet of distance.
- Recommended customers, who are feeling ill and have an appointment scheduled at their home or business, to reschedule if possible by calling 1-800-477-5050.
- Implemented travel guidelines for our employees including prohibiting business-related international and domestic travel and requiring personal travel to impacted areas 14-day work remote period.
- Encouraged employees to work remotely when possible.
- Offered paid sick leave to employees who are ill.
While we’ve reduced service at our direct payment offices, we offer other convenient options to meet your bill payment needs:
- Online: Use your checking or savings account, or your Visa®, MasterCard®, Discover® credit or debit card to pay your energy bill online. Log in to your online account or pay as a guest.
- Drop Box: Drop boxes are available outside of our direct payment offices. Payments left in drop boxes will be processed the same day and receipts will be mailed to customers' homes. Change from cash transactions will be applied as bill credits.
- Mail: Send checks or money orders to:
Consumers Energy Payment Center PO Box 740309 Cincinnati, OH 45274-0309
View even more payment options here.
Supporting your household
We are ensuring our most vulnerable residential customers have the services they need by:
- Contributing more than $3 million from our Consumers Energy Foundation to support Michiganders. Click here to learn more.
- Encouraging any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options.
Supporting your small business
We are committed to helping your small business prosper, now more than ever. We can help by:
- Working with you on your utility bill.
- Connecting you to potential sources of state and federal relief.
- Providing new business opportunities through the Pure Michigan Business Connect Program.
Click here to learn more. Get assistance today by calling us at 1-800-805-0490
.Learn more about COVID-19 by visiting CDC.gov/coronavirus and Michigan.gov/coronavirus. Get the latest updates on Consumers Energy’s response efforts by following us on Facebook, Twitter and Instagram.
* The Appliance Service Plans are not regulated by the Michigan Public Service Commission. For full information, please read our Terms and Conditions.