We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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As of: 4:59 AM, 4/25/24

Residential Ways To Pay

We offer a wide variety of payment and billing options. Find the one that’s right for you.

How to Avoid Fees When You Pay Online


Auto-Pay

Save time by having your monthly bill automatically deducted from your checking or savings account.

1. Visit our auto-pay enrollment page or mobile app to get started.
2. Add your checking and saving account details to your profile, then start your auto-pay.

Enroll in Auto-pay Enroll in Auto-pay

On Our Mobile App

1. Log in to your online account.
2. Make a free one-time payment with your checking or savings account.
3. If you like, you can use to app to enroll in Auto-pay.
4. Your information is securely saved to make your next payment easier.

Get The App Get The App

How to Use Your Checking Account to Pay

Have a check handy so you can enter your account number and routing number. It’s that easy.

If you’re still unsure about your account information, check with your bank or credit union. 

Details of Each Way to Pay


Select the payment option below for complete information, including when you will pay a fee.

Ways to Pay Information (Spanish)

Conveniently pay your bills right through our mobile app. You can pay with your checking or savings account, or your Visa®, MasterCard®, Discover® credit or debit card. Fees may apply. 

To get the mobile app, please visit this link: http://onelink.to/ay7v72.

Log into or create your account to begin making easy payments.

Paying with ACH (Fee-free)

Make a one-time payment with a checking or savings account.

Paying with a debit or credit card ($2.99 per transaction fee for residential accounts)

Make a one-time card payment with a $2.99 per transaction fee. Multiple payments are allowed. Each card payment must be $1,000 or less. Fee is collected by our secure third-party payment processor to offset the processing charges. Consumers Energy does not benefit from this fee.

Save time with automatic bill payments made each month. With Auto-pay, you can pay your bill from your checking or savings account without fees. 

Setting Up Auto-pay (Fee-free)
Visit our auto-pay enrollment page to log in and get started. You also can enroll through our mobile app or phone.

Add your checking and saving account details to your account information, then start your auto-pay.

Please note: Credit or debit cards cannot be used with auto-pay.

It’s easy to make a one-time payment. You can use your checking or savings account, or your Visa®, MasterCard®, Discover® credit or debit card. 

Making One-Time Online Payment (Fees May Apply - See Below)

Online Account Payment: Login to your account and go to your Account Details
If you don’t have an account yet, please make one through the Create a Profile page.


Paying with ACH (Fee-free)

 

Make a one-time payment with a checking or savings account.

Paying with a debit or credit card ($2.99 per transaction fee for residential accounts)

Make a one-time card payment with a $2.99 per transaction fee. Multiple payments are allowed. Each card payment must be $1,000 or less.

Please note: Credit and debit card payments and ACH payments made through our website’s Guest Pay option (where no login is required) will include a $2.99 transaction fee. Multiple payments are allowed. Each card payment must be $1,000 or less. Fee is collected by our secure third-party payment processor to offset the processing charges. Consumers Energy does not benefit from this fee.


Sign In or Create An Online Account

Use web banking to pay with no transaction fee. Set up automatic payments directly from your banking or checking account through your bank or credit union’s bill pay tool. To set up Consumers Energy as the payee, please use the following address:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

Contact your bank or credit union for help.

You can pay in person at authorized locations, including third-party payment locations and Consumers Energy payment offices.

You can pay with cash, check, money order, your checking or savings account, or with a Visa®, MasterCard®, Discover® credit or debit card at one of our Consumers Energy payment office locations.  

To make a payment at an approved third-party payment location, bring your energy bill or account number. Accepted payment methods and fees vary by location.  A $1.50 fee will apply per transaction at third party payment locations.

Find an in-person location near you using the map below, then select a location to view accepted payment options.

Payment locations map feature
 

Make a same-day, one-time payment by calling us at 800-371-9811.

ACH Payments by Phone:
Payments made from a checking or savings account are fee-free by phone with two options:

  1. Speak with an agent to start your request, then complete your payment through our secure Payment phone system.
  2. If you have a checking or savings account payment method stored to your online account, you can follow the prompts to pay your bill without speaking with an agent. Verify your payment method is stored before calling by reviewing your account wallet details at ConsumersEnergy.com/MyLogin.

Please note: If you make an ACH payment by phone using our automated system without using a stored bank account, our secure third-party payment vendor will charge a $2.99 flat transaction fee.  To avoid transaction fees for ACH payments, please ensure your bank details are saved to your account by reviewing your account wallet details at ConsumersEnergy.com/MyLogin.

Paying with a debit or credit card by Phone ($2.99 per transaction fee for residential accounts)

Make a one-time card payment with a $2.99 per transaction fee. Multiple payments are allowed. Each card payment must be $1,000 or less. Fee is collected by our secure third-party payment processor to offset the processing charges. Consumers Energy does not benefit from this fee.

Pay your bill online (or someone else's) without logging in. A $2.99 service fee applies regardless of payment type or channel. Multiple payments are allowed.  Each card payment must be $1,000 or less.

Making a Payment Through Guest Pay

Visit our Guest Pay page and enter the energy account details for the bill you are paying. Then enter the appropriate payment method details.

Or you can pay someone else’s bill by phone by calling 
866-329-9593.  A $2.99 per transaction fee will apply. Fee is collected by our secure third-party payment processor to offset the processing charges. Consumers Energy does not benefit from this fee.


Enroll in Billing and Payment text alerts via Alert Preferences within Account Details and have the option to make a fee-free payment via text when your bill is ready. Simply reply PAY to your monthly notice and enter your checking or savings account details when prompted.

Credit and debit card payments can no longer be made by text.

Sign In or Create An Online Account
Send check or money order to:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

Never send cash via mail and do not include staples or paper clips in the envelope. Payments made by mail are fee-free.   
Would you like to help someone pay their energy bill? Give them an energy gift certificate.

  • Available in amounts of $10, $20, $25, $50
  • Gift certificates do not have the name of the buyer on them, so if you prefer you can give them anonymously

2 Ways to Purchase:


Purchase By Mail
  • You can request that the gift certificates be mailed to you, or mailed to another person
  • Complete this form and send a check or money order for the amount of gift certificates you want to buy to:

    Consumers Energy
    GOE-CRM RM 136
    530 W. Willow St.
    Lansing, MI 48906

Purchase At Your Local Consumers Energy Bill Payment Office

This product/service is not regulated by the Michigan Public Service Commission.

Helpful Information


Creating an Online Account

Creating an online account gives you convenient options for paying your bill without added fees.

Create an Online Account Now

Need Help Paying Your Bill

There are many options to help you pay your energy bill.

Explore Help Now

Choose When Your Bill is Due

Select a due date for your bill that fits your schedule and your budget (an upgraded meter and qualified rate are required).

Choose Your Own Due Date