We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

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As of: 6:52 PM, 12/1/20

Ways To Pay

COVID-19 Alert: Payment Centers Closed

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To limit the risk of COVID-19, Consumers Energy is not currently accepting walk-in payments at our 13 direct payment offices. Payments dropped in drop boxes will be processed same day, and receipts will be mailed to customers' homes. Change from cash transactions will be applied as bill credits. Customers are encouraged to either pay online or find another location to pay here. For additional assistance, you can call us at 1-800-477-5050 to use our automated system or speak with a representative. Please Note: Due to the current situation, some payment center store hours may vary. Please call store ahead before visiting to confirm availability.

Pay How You Want

Save time with a variety of payment options. Set up Auto-pay for worry-free monthly payments or make a one-time payment online, over the phone, by mail or in-person.

Save time and have your monthly bill automatically deducted from your checking or savings account or billed to your Visa®, MasterCard® , Discover® credit or debit card.


Sign In or Create An Online Account
It’s easy to make a one-time payment. You can use your checking or savings account, or your Visa®, MasterCard®, Discover® credit or debit card.

Sign In or Create An Online Account
You’ll need to provide our contact information:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

$1.75 fee temporarily waived. Contact your financial institution for assistance.
Payment locations map feature

Bring a stub or account number when paying at these locations. $1.75 fee temporarily waived.

Find Location
Make an immediate, one-time payment with your Visa®, MasterCard® or Discover® credit or debit card, or electronic check using a third party.

Residential and small business customers only, call 866-329-9593
Pay your bill (or someone else's bill) without logging in to your account.

Pay Now
Enroll in Billing and Payment text alerts through your online profile, verify or add your financial information and text PAY to make a payment.

Sign In or Create An Online Account
Send check or money order to:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309
Would you like to help someone pay their energy bill? Give them an energy gift certificate.

  • Available in amounts of $10, $20, $25, $50
  • Gift certificates do not have the name of the buyer on them, so if you prefer you can give them anonymously

3 Ways to Purchase:


Purchase By Mail
  • You can request that the gift certificates be mailed to you, or mailed to another person
  • Complete this form and send a check or money order for the amount of gift certificates you want to buy to:

    Consumers Energy
    GOE-CRM RM 136
    530 W. Willow St.
    Lansing, MI 48906

Purchase At Your Local Consumers Energy Bill Payment Office
  • Click here for a list of local bill payment centers

Purchase At Select Credit Unions
  • Burton – ELGA Credit Union, 2303 S. Center
  • Clawson – Diversified Members Credit Union, 625 N. Main St.
  • Davison - ELGA Credit Union, 8415 Davison
  • Flushing - ELGA Credit Union, G-6238 Pierson Rd.
This product/service is not regulated by the Michigan Public Service Commission.