We’re sorry, we’re experiencing technical difficulties with our payments. If you receive an error, please try again later today.

We’re sorry, we’re experiencing technical difficulties with our payments. If you receive an error, please try again later today.

We’re sorry, we’re experiencing technical difficulties with our payments. If you receive an error, please try again later today.

We’re sorry, we’re experiencing technical difficulties with our payments. If you receive an error, please try again later today.

Please Note: Previously saved payment methods are currently not showing due to technical difficulties. Please use Guest Pay for the time being.

Please Note: Previously saved payment methods are currently not showing due to technical difficulties. Please use Guest Pay for the time being.

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As of: 3:48 PM, 9/26/21

Ways To Pay

As more customers have transitioned to our online payment options, fewer are visiting our in-person payment centers. As a result, we’ve made the decision to permanently close the following locations:

  • Muskegon Heights
  • Battle Creek
  • Macomb
  • Pontiac

Please use our payment locations map below to find another location close to you.

Pay How You Want

Save time with a variety of payment options. Set up Auto-pay for worry-free monthly payments or make a one-time payment online, over the phone, by mail or in-person.

Save time and have your monthly bill automatically deducted from your checking or savings account or billed to your Visa®, MasterCard® , Discover® credit or debit card.


Sign In or Create An Online Account
It’s easy to make a one-time payment. You can use your checking or savings account, or your Visa®, MasterCard®, Discover® credit or debit card.

Sign In or Create An Online Account
You’ll need to provide our contact information:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

$1.75 fee temporarily waived. Contact your financial institution for assistance.
Please Note: 4 Direct Payment Offices are Closing Permanently

As more customers have transitioned to our online payment options, fewer are visiting our in-person payment centers. As a result, we’ve made the decision to permanently close the following locations effective July 1, 2021:

  • Muskegon Heights
  • Battle Creek
  • Macomb
  • Pontiac

Please use our payment locations map below to find another location close to you, or use one of our other ways to pay listed on this page.

Payment locations map feature

Bring a stub or account number when paying at these locations.

Find Location
Make an immediate, one-time payment with your Visa®, MasterCard® or Discover® credit or debit card, or electronic check using a third party.

Residential and small business customers only, call 866-329-9593
Pay your bill (or someone else's bill) without logging in to your account.

Pay Now
Enroll in Billing and Payment text alerts through your online profile, verify or add your financial information and text PAY to make a payment.

Sign In or Create An Online Account
Send check or money order to:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309
Would you like to help someone pay their energy bill? Give them an energy gift certificate.

  • Available in amounts of $10, $20, $25, $50
  • Gift certificates do not have the name of the buyer on them, so if you prefer you can give them anonymously

3 Ways to Purchase:


Purchase By Mail
  • You can request that the gift certificates be mailed to you, or mailed to another person
  • Complete this form and send a check or money order for the amount of gift certificates you want to buy to:

    Consumers Energy
    GOE-CRM RM 136
    530 W. Willow St.
    Lansing, MI 48906

Purchase At Your Local Consumers Energy Bill Payment Office
  • Click here for a list of local bill payment centers

Purchase At Select Credit Unions
  • Burton – ELGA Credit Union, 2303 S. Center
  • Clawson – Diversified Members Credit Union, 625 N. Main St.
  • Davison - ELGA Credit Union, 8415 Davison
  • Flushing - ELGA Credit Union, G-6238 Pierson Rd.
This product/service is not regulated by the Michigan Public Service Commission.