COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

COVID-19 Update: We do not anticipate an impact to our energy services and have implemented guidelines to keep customers & employees safe.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

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As of: 11:24 PM, 9/20/20 learn more

Natural Gas Operations

Delivering for Michigan

We’re modernizing to meet our state’s energy needs and protect the planet. Our Natural Gas Delivery Plan is a 10-year road map to a system that’s even more safe, reliable, affordable and clean.

Read the Road Map

Pipeline Projects


We’re continuously making improvements and upgrades to your natural gas service. It’s necessary to ensure the integrity of our system—all 30,000 miles of it. Recent activities include infrastructure replacements across the state, upgrades to compressor and pressure regulation facilities, and expansions to accommodate new business and residential customer growth. It’s all about making sure you have the most reliable and safe service possible.

What to Do if You Smell Gas


1: Vacate the Area Immediately

If you smell a rotten egg smell, leave without using electronics, even your cell phone.

2: Call 9-1-1


When you are in a safe place, call 9-1-1 first. Tell them the situation, your address, and where you are.

3: Call Us at 800-477-5050

Call Consumers Energy after you have called 9-1-1.

Information and Statistics


Meter Upgrade Program

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Gas Operations Statistics

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How We Bring Natural Gas to You


From the Well to Your Home

Most of the natural gas we use comes from outside of Michigan, like the Gulf Coast, Texas and Kansas. It’s a long trek from the well to your home, with many stops and pressure changes along the way. And there’s the matter of odorizing so that it’s incredibly obvious in the unlikely event of a leak.

Storage is the Secret to Reliability and Affordability

Michigan is comprised of two isolated peninsulas. This can make buying natural gas from big producers a little tricky—especially when they’re located thousands of miles away. That’s where our storage fields come in handy. We have 15 around the Lower Peninsula. We buy the natural gas you need in the summer when prices are typically lowest and store it. The end result is reliable natural gas service when you need it most and no financial surprises. On average, we’re paying 60% less for natural gas than a decade ago—which means you’re paying less too.

Build, Upgrade and Repeat

We’re one of the nation’s largest natural gas distribution companies, with deep expertise and a vast infrastructure. How vast? Our natural gas distribution and transmission pipeline network alone runs more than 28,000 miles long. Keeping it in tip-top shape requires constant vigilance. We’re always making improvements and upgrades to make sure you have the safest, most efficient natural gas service. We’re spending about $1 billion in improvements over the next couple of years alone to make sure you get the most for your energy dollar. Take a look at some of our latest projects.

Natural Gas by the Numbers