Emergency
Downed Power Line?
Call 9-1-1 and 800-477-5050
If you see a downed power line:
- DO NOT get close to it. Stay at least 25 feet away
- DO NOT touch anything it’s in contact with
- Always assume it’s dangerous. Assume overhead power lines are also dangerous
Summer Power Outage:
- Call 800-477-5050 to alert us to any life support equipment in the home
- Keep refrigerators and freezers closed to keep food fresh (food is still safe to consume when the power is out less than 4 hours)
- Turn off your air conditioner
- Open windows for natural ventilation
- Drink bottled water to stay cool and hydrated
Prepared for an emergency?
Supplies to keep on hand:
- Flashlights
- Candles
- Battery-operated or crank radio
- First Aid kit
- Bottled water
- Non-perishable snacks or foods
- Generator fuel
Smell Natural Gas?
Call 9-1-1 and 800-477-5050
If you smell natural gas (a rotten egg or sulfur odor) or suspect a leak:
- DO NOT try to locate the source of the leak
- DO NOT use a light or electric device
- DO NOT use a lighter or light a match
- Notify the neighbors if possible
Winter Power Outage:
- Call 800-477-5050 to alert us to any life support equipment in the home
- Dress warmly or use blankets
- Leave a trickle of water on to prevent pipes from freezing
- Stay in a room with a fireplace or woodstove
- Ventilate the home if using a kerosene heater
- Avoid potential carbon monoxide poisoning
- Never use a charcoal grill, camp stove, propane or natural gas as an inside heat source
- Never operate a generator inside a home or garage
Safe Generator Operation:
- Follow instructions to avoid accidental carbon monoxide (CO) poisoning
- Never operate inside a home or garage
- Make sure generator is properly grounded
- Never connect to home wiring or electrical outlets
- DO NOT overload generator
- DO NOT store generator fuel indoors