Count On Us for Practices & Tips to Keep You Safe
See Our Scam Safety Guide
Do you know the latest scam tactics? Click Here to view our How to Avoid Scams Guide
See Our Scam Safety Guide
Do you know the latest scam tactics? Click Here to view our How to Avoid Scams Guide
Keep Your Account Info Updated
The contact information on your Consumers Energy Account is the best way for us to reach you. Review or update your account info here.
Keep Your Account Info Updated
The contact information on your Consumers Energy Account is the best way for us to reach you. Review or update your account info here.
Prioritize Your Safety
If you feel pressured to let someone in your home, close and lock your doors and call 9-1-1. If someone calls you and pressures you for immediate payment or personal information, hang up and contact customer service. Call us at (800) 477-5050
Prioritize Your Safety
If you feel pressured to let someone in your home, close and lock your doors and call 9-1-1. If someone calls you and pressures you for immediate payment or personal information, hang up and contact customer service. Call us at (800) 477-5050
Learn About Scams & How to Avoid Them
Choose a Tab for More Information
What We Do to Prevent Scams
We try to let you know ahead of time of our visit through postcards, letters, door hangers, emails or phone calls. Before you let someone in who claims they're from Consumers Energy, you should:
When urgent matters arise, such as downed wires or potential gas leaks, we must respond quickly and safely and may arrive at or near your property without notice.
What Scammers Do
Scammers use scare tactics , threats and urgency to get into your home or business or trick you into sharing personal information to steal your identity or money. Below are signs to look for if you’re approached by a scammer.
What to Watch Out for in Scammers
Demand for Immediate Payment
Bad actors may call, visit or reach out by social media to collect payment on a past-due bill by requesting:
In-Person Visits
Impersonators may try to get into your home or business by:
Spoofing or Phishing
Impersonators may use tactics to mirror Consumers Energy over phone, email, text and web to trick you into sharing personal information, including:
Never click on links, download attachments, scan codes or reply to messages from unknown or suspicious senders. Instead, go to our website or call us.
There may be times that we must shut off electric or natural gas service for safety, security or non-payment reasons. But we’ll never threaten to shut off service if you don’t comply with demands.
We’ll only send email or text updates about your account, bill or payments if you’ve signed up for alerts. Are you signed up for billing alerts? Click here to sign up or review your preferences.
What to Know About Service Shut Off
If you’re scheduled for service shut off, we’ll send you a notice at least 10 days in advance. We’ll never shut off your service due to non-payment without notifying you first! Learn more about our service interruption policies.
If you’re concerned about a service shut-off notice, call us at 800-477-5050.
More Ways to Protect Yourself
If you’re the victim of identity theft, complete the Consumers Energy ID Theft Information Form. Then fax required documents to 866-703-8115 or call us at 800-477-5050 to make other arrangements.
Unfortunately, energy theft is a fairly common crime. Learn how to prevent energy theft.
