The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.
Smell natural gas? See a downed wire? Go to a safe location, call 9-1-1, then call us at 800-477-5050.
Your Power Is On
Your Outage Reported
Analyzing Your Outage
Field Crews Dispatched
Crews Are Making Repairs
Get more information on each phase of your restoration.
Crews in the Field
419 Outages in the Past 24 Hours
Other Outage Reporting
Additional Information About Your Outage
Make sure your family is safe and prepared for a power outage.
If you meet any of the following criteria, you may qualify for an electric outage credit:
Service interrupted for more than five days (120 hours) during catastrophic conditions (10 percent or more of Consumers Energy customers affected).
Service interrupted for more than 16 hours during normal conditions.
Service interrupted more than seven times in a 12-month period.
Please complete the Electric Outage Credit form online or call 800-477-5050.
How we restore power, outage causes, FAQs and more.
Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.
Our crews work non-stop to bring your power back on as soon as possible.
Check your status online for current information about your outage, along with your estimated restoration time. Use our interactive Outage Map to see the extent of outages statewide. This will also include updates about restoration in your area.
You can also call us at 800-477-5050 and use our automated system or speak to a Customer Service Representative (CSR). Note that CSRs have the same information about outages that we have online.
Please note: All restoration times are only estimates and show the best information we have at that time.
The quickest way to begin the restoration process is online on our Report an Outage page. You can also call 800-477-5050. After reporting, you can use your mobile device or go online through your laptop to check on your reported outage status.If your power is incorrectly being reported as being on, please report the outage so we can prioritize its restoration.
Regardless of the cause, you can be assured we’ll be there to restore your power.