We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.
We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.
We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.
We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.
We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.
We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.
Outage Center
The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.
Smell natural gas? See a downed wire? Go to a safe location, call 9-1-1, then call us at 800-477-5050.
Your Outage Status For:
Your Power Is On
Your Outage Reported
Analyzing Your Outage
Field Crews Dispatched
Crews Are Making Repairs
Power Restored
Get more information on each phase of your restoration.
Updated On:
Your power should be back on. If this is not the case, please let us know.
Once your outage is analyzed a restoration time will be set.
Estimated Restoration Time
Current Situation
With Power
-
18
Crews in the Field
-
7
Current Outages
-
2148
Customers Affected
5021 Outages in the Past 24 Hours
Restoration Updates
Get Alerts About Your Outage
Stay up-to-date on the status of your outage with alerts via text, email or phone call.
Learn More About Restoration Times
View more information on your estimated time of restoration (ETR) and what you can expect when we are working to get your power back on in an outage.
How do I apply for customer electric outage credits?
If you meet any of the following criteria, you may qualify for an electric outage credit:
- Service interrupted for more than five days (120 hours) during catastrophic conditions (10 percent or more of Consumers Energy customers affected).
- Service interrupted for more than 16 hours during normal conditions.
- Service interrupted more than seven times in a 12-month period.
Please complete the Electric Outage Credit form online or call 517-788-8370.
Storm Safety Tips
Monitor your Estimated Restoration Time
Learn to operate your generator safely
Protect your equipment from power surges
Make sure your family is safe and prepared for a power outage.
Additional Resources
How we restore power, outage causes, FAQs and more.
Frequently Asked Questions
You can also call us at 800-477-5050 to report your power outage. When you call you can choose to use our automated system or speak to a Customer Service Representative.
Please be prepared to provide the specific address or location of the outage so our repair crew can get there as quickly as possible.
If you see a downed wire, please call 9-1-1 and then call us at 800-477-5050. Stay safe: never approach a downed wire.
Check your status online for current information about your outage, along with your estimated restoration time. Use our interactive Outage Map to see the extent of outages statewide, along with updates about restoration in your area.
You can also call us at 800-477-5050 and use our automated system or speak to a Customer Service Representative (CSR). Note that CSRs have the same information about outages that we offer online.
Please note: All restoration times are only estimates and represent the best information we have at that time.
If your power is incorrectly being reported as being on, please report the outage so we can prioritize its restoration.
Prioritizing Power Restoration
Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.
What Causes Outages?
Regardless of the cause, you can be assured we’ll be there to restore your power.
Press START and then click (or tap) the areas of the chart to learn more
Start