We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but are temporarily experiencing some technical difficulties with our payment system. Please check back later this evening.
We apologize, but due to some urgent maintenance needs, accounts will not be accessible on our website from 7-10 pm on Tuesday 4-16.
We apologize, but due to some urgent maintenance needs, accounts will not be accessible on our website from 7-10 pm on Tuesday 4-16.
What Our New Summer Time of Use Rate Means for You
Beginning in June, you will transition to our new summer Time of Use rate, and we want you to be prepared. To help you understand what this means for you, we've created a new, personalized bill impact tool based on your summer 2018 electric use. This tool is available online and will help you see how small changes in your routine can make a big impact on your bill.
Our new summer Time of Use rate is part of a statewide effort to reduce energy use when demand is highest – on summer weekdays between 2 p.m. and 7 p.m. With this new rate, when you use energy is just as important as how much you use. By shifting your energy use outside the hours of peak demand you could lower your bill.
Outage Center
The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.
Your Outage Status For:
Your Power Is On
Your Outage Reported
Analyzing Your Outage
Field Crews Dispatched
Crews Are Making Repairs
Power Restored
Get more information on what goes into each phase of your power restoration
Your power should be back on. If this is not the case, please let us know.
Once your outage is analyzed a restoration time will be set.
Estimated Restoration Time
Current Situation
With Power
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52
Crews in the Field
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26
Current Outages
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956
Customers Affected
2811 Outages in the Past 24 Hours
Restoration Updates
Get Alerts About Your Outage
Stay up-to-date on the status of your outage with alerts via text, email or phone call.
Learn More About Restoration Times
View more information on your estimated time of restoration (ETR) and what you can expect when we are working to get your power back on in an outage.
Storm Safety Tips
Monitor your Estimated Restoration Time
Learn to operate your generator safely
Protect your equipment from power surges
Make sure your family is safe and prepared for a power outage.
If you meet any of the following criteria, you may qualify for an electric outage credit:
- Service interrupted for more than five days (120 hours) during catastrophic conditions (10 percent or more of Consumers Energy customers affected).
- Service interrupted for more than 16 hours during normal conditions.
- Service interrupted more than seven times in a 12-month period.
To request an outage credit application, please complete the Electric Outage Credit form online or call 800-477-5050.
Additional Resources
How we restore power, outage causes, FAQs and more.
Frequently Asked Questions
You can also call us at 800-477-5050 to report your power outage. When you call you can choose to use our automated system or speak to a Customer Service Representative.
Please be prepared to provide the specific address or location of the outage so our repair crew can get there as quickly as possible.
If you see a downed wire, please call 9-1-1 and then call us at 800-477-5050. Stay safe: never approach a downed wire.
Check your status online for current information about your outage, along with your estimated restoration time. Use our interactive Outage Map to see the extent of outages statewide, along with updates about restoration in your area.
You can also call us at 800-477-5050 and use our automated system or speak to a Customer Service Representative (CSR). Note that CSRs have the same information about outages that we offer online.
Please note: All restoration times are only estimates and represent the best information we have at that time.
If your power is incorrectly being reported as being on, please report the outage so we can prioritize its restoration.
Prioritizing Power Restoration
Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.
What Causes Outages?
Regardless of the cause, you can be assured we’ll be there to restore your power.
Click (or tap) the areas of the chart to learn more
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