The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.
Smell natural gas? See a downed wire? Go to a safe location, call 9-1-1, then call us at 800-477-5050.
Your Power Is On
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Additional Information About Your Outage
Make sure your family is safe and prepared for a power outage.
If you meet any of the following criteria, you may qualify for an electric outage credit:
Service interrupted for more than five days (120 hours) during catastrophic conditions (10 percent or more of Consumers Energy customers affected).
Service interrupted for more than 16 hours during normal conditions.
Service interrupted more than seven times in a 12-month period.
Please complete the Electric Outage Credit form online or call 800-477-5050.
How we restore power, outage causes, FAQs and more.
Learn how Consumers Energy prioritizes power restoration in your area. We start with securing public safety. Company representatives may be sent out to secure or guard downed power lines that threaten safety. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.
Regardless of the cause, you can be assured we’ll be there to restore your power.