Payment Plans and Assistance
Get Help Managing Your Bill
Many in our community could use a helping hand. We're here to provide it. See which guided recommendations fit you below and we’ll suggest options to help you manage your bill.
Medical Assistance
If you have a life-threatening medical condition or need life support, please click below to explore helpful options.
- Critical Care Program: If you are on life support or have a life-threatening medical condition, you can be protected from a shut-off. Please complete the Medical Certification Form to get started. Please note, if you have life support shut-off protection, you need to re-enroll every year.
- PLEASE NOTE: Backup generators and transportation services are not part of this program. Being in this program does not mean your electric power will be restored sooner than others.
- Medical Emergency Protection: If you have a qualifying, documented medical emergency, you can be protected from an energy service shut-off for up to 21 days.
- Send us written proof from a doctor or a notice from a public health official that service shutoff will make an existing medical condition worse with this form. Once you’ve filled out the form, call us at 800-477-5050.
- For the complete details, see Consumer Standards and Billing Practices For Electric and Gas Residential Service.
- Third Party Notification: We’ll send a copy of any shut-off notice you receive to a third party, with your written authorization. This third party may be a consenting friend, relative or agency.
Active Duty
If you are currently serving in the military, we offer Shut-Off Protection. To learn more, please click below.
- Shut-off Protection – Active Duty in the Military: If you (or your spouse) are the customer of record and you’re called to full-time active military service, you may apply for shut-off protection for up to 90 days. After 90 days, you may request to extend this extension by reapplying.
- You must verify your active duty status.
- At the end of active duty, you must let us know of your change in status.
- You still will need to pay for the energy you used while you were in this program.
- We will set up a payment plan for all past due amounts to be paid within one year.
- To join, call us at 800-477-5050
Michigan Energy Assistance Program
We work with agencies to provide energy assistance programs that include help paying energy bills, household budgeting and energy efficiency.
Call 2-1-1 or contact one of the participating agencies below:The United Way
of South Central Michigan
uwenergyhelp.org
517-741-0202
The Heat and Warmth
Fund (THAW)
thawfund.org/assistance/
800-866-8429
St. Vincent de
Paul Society
helpwithmybill.com
877-788-4623
True North
Community Services
tnempower.org
231-355-5880
Barry County United Way
bcunitedway.org
269-945-4010
The United Way of Southeastern Michigan
unitedwaysem.org/utility-assistance/
844-211-4994
The Salvation Army
salarmy.us/energy
616-929-1645
Bureau of Community Action and Economic Opportunity
micommunityaction.org
Or contact your local
Community Action Agency
Energy Saving Tips
Explore Energy Efficiency Solutions
