We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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As of: 3:56 AM, 7/14/24

Make Your Energy Bill Easier to Manage

If you need assistance with your energy bill, the Consumers Affordable Resource for Energy (CARE) Program may be able to help.

CARE is a 24-month affordable payment plan that helps you stay on top of your energy bills. As a CARE member, you will get these benefits:

  • Affordable fixed monthly bill
  • Past due balance will be paid down by the program while the customer makes regular monthly payments 

  • Click here to enroll into CARE

    As a CARE member, you may also be able to get no-cost, in-home energy efficiency upgrades to help reduce your energy costs. This is done through our Helping Neighbors Program. To learn more, call 877-448-9433 or visit ConsumersHelpingNeighbors.com

    CARE customers are enrolled in the program for 24 months regardless of start date. Once you’ve finished the program, validation will be required to enroll again.

    Eligibility

    To qualify for CARE, customers must meet the following rules below.

    • Must be an active, residential Consumers Energy account holder or the spouse of the account holder
    • Must not have theft or fraud on the account that has not been addressed
    Find An Enrolling Agency

    CARE enrollment opens 10/1/24 and is on a first-come, first-served basis. If you are past due and need help with your bill, dial 2-1-1 to find help in your area.

    The United Way of South Central Michigan (UWSCMI) CARE enrollment is CLOSED. To apply for services:
  • Go online to: uwenergyhelp.org
  • Call 517-741-0202

  • True North Community Services CARE enrollment is CLOSED. To apply for services:
  • Go online to: https://tnempower.org
  • Call 231-355-5880

  • The Salvation Army CARE enrollment is CLOSED. To apply for services:
  • Go online to: https://www.salvationarmyusa.org/usn/rent-mortgage-and-utility-assistance/
  • Call 616-929-1640 or toll free at: 1-800-725-2769

  • The Heat and Warmth Fund (THAW) CARE enrollment is OPEN. To apply for services:
  • Go online to: https://thawfund.org/programs
  • Call 1-800-866-8429

  • Bureau of Community Action and Economic Opportunity CARE enrollment is OPEN To apply for services:
  • Go online to: micommunityaction.org
  • Call your local Community Action Agency

  • St. Vincent de Paul Society CARE enrollment is OPEN. To apply for services or inquire about other assistance available:
  • Go online to: https://svdpdetroit.org/helpwithmybill 
  • Call 313-393-2855 or toll free at: 1-877-788-4623

  • The United Way of Southeastern Michigan CARE enrollment is OPEN. To apply or check the status of your application:
  • Go online to: https://unitedwaysem.org/utility-assistance/
  • Call 844-211-4994

  • Barry County United Way CARE enrollment is OPEN. To apply :
  • Go online to: https://www.bcunitedway.org/
  • Call 269-945-4010


  • To make your enrollment process easier, please be sure to gather the following supporting documents:
    • Most recent Consumers Energy bill
    • Social Security card of applicant and social security numbers for household members
    • Driver's license of applicant
    • Proof of all household gross income (amount before deductions) received during the 30 days prior to the application signature date

    Assistance Programs

    If the CARE Program isn't right for you, there are more programs that provide aid below.

    Shut-Off Protection Plan is available year-round.

    Eligibility:

    • Meet Income Guidelines (200% of poverty level)
    • 10% of total account balance is due when you enroll

    Winter Protection Plan is available November 1 through March 31.

    Eligibility:

    • Senior Citizen (65 years or older)
    • Meet Income Guidelines (150% of poverty level)
    • Down payment is required.