Scammers are conning homeowners out of thousands of dollars. Find out how to protect your family.
Con artists have long preyed on utility customers by pretending to be a Consumers Energy employee in person and on the phone. They use scare tactics, threats and urgency to gain entry into your home, or trick you into surrendering credit card information, money orders, gift cards or cash.
Here’s how to spot a fake Consumers Energy worker asking to be let in to your home:
Keep in mind that there are times when we have to shut off electric or natural gas service for safety, security or non-payment. But we will never threaten to shut off service if you don’t comply with immediate demands.
In a phone con, scammers impersonate Consumers Energy workers and contact homeowners in an effort to get some fast cash. They’ll:
Put your knowledge to the test. Find out if you’re at risk to be scammed by taking the quiz below.
1. If I'm late on a bill, Consumers Energy will demand immediate payment over the phone.
2. If I don't pay my energy bill, my power could be shut off within 24 hours.
3. Consumers Energy employees will ask for my credit or debit card number over the phone.
4. If I'm falling behind on payments, I should send a wire transfer or gift card to make up the payment.
5. If my caller ID says Consumers Energy, I can feel confident sharing personal information, including my birthday, Social Security Number and banking information.
Scammers assume you don’t know how we work with our customers, especially when it comes to billing. This knowledge can keep your family safe from scams.
We never show up unannounced. We won’t just show up at your door. You’ll know we’re coming, because we will reach out to you in advance.
We never use threats. We will never threaten to shut your power off within 24 hours. If you feel pressured to let someone in your home, close and lock your doors and call 911 to report it to the police. If someone calls you and pressures you for immediate payment or personal information, hang up the phone and contact customer service.
We never make demands. We won’t demand payment over the phone. Instead, we offer many ways to make payments safely and conveniently.
We never ask for prepaid credit cards. If a caller specifically asks you to pay by prepaid credit card or wire transfer, this is a huge warning sign. This is not a typical form of payment.
We never ask for personal information over the phone. We will not contact you by phone and ask for your account number or payment information. Sometimes con artists will attempt to trip you up by pretending to know your account number. We don’t do this either.
Identity thieves want access to your account. That’s why it’s important to take necessary precautions and safeguard your information.Learn More
Suspect a Scam?
If you think you’ve been contacted by a scammer, call us at 800-477-5050.