Avoiding Scams

Outsmart Scammers by Learning to Recognize Scams

Con artists have long preyed on utility customers, using threats and urgency to trick people into surrendering credit card information, money orders, gift cards or cash.

In a growing phone con, scammers impersonate Consumers Energy workers and contact homeowners in an effort to get some fast cash. They’ll:
  • Inform the homeowner that he or she is late on an energy payment or past-due on a bill
  • Notify the individual that a Consumers Energy truck is on its way to shut off power within 24 hours if a payment isn’t made
  • Walk the customer through an online money transfer or instruct them to go to their nearest convenience store to purchase a prepaid gift card or send money via wire transfer

Spot The Scam

Scammers assume you don’t know how we work with our customers, especially when it comes to billing. This knowledge can keep your family safe from scams.

We never use threats. We will never threaten to shut your power off within 24 hours. If you feel pressured for immediate payment or personal information, hang up the phone and contact customer service.

We never make demands. We won’t demand payment over the phone. Instead, we offer many ways to make payments safely and conveniently.

We never ask for prepaid credit cards. If a caller specifically asks you to pay by prepaid credit card or wire transfer, this is a huge warning sign. This is not a typical form of payment.

We never ask for personal information over the phone. We will not contact you by phone and ask for your account number or payment information. Sometimes con artists will attempt to trip you up by pretending to know your account number. We don’t do this either.

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Keep Your Identity Safe

Identity thieves want access to your account. That’s why it’s important to take necessary precautions and safeguard your information.

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consumers energy broken meter

Protect Your Energy

Energy theft is a crime that happens fairly often. It’s illegal and dangerous, and it can be costly if you’re not prepared.

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