We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 3:48 AM, 4/25/24

Billing & Payment

Learn about payment options and better understand what’s included on your bill.

How Your Bill Works

Reading a Meter

icon green meter

Payment and Bills Made Easier

Create an Online Account

icon green laptop

Get Help Paying Your Bill

icon green envelope

Paperless Billing

icon green leaves

Get Payment Confirmation by Text or Email

Choose Alerts

Other Ways To Pay

Smooth Out Your Payments

icon bar chart

Payment Locations

map marker

Release of Customer Information Form

Release of Customer Information Form

It is important for us to do what we can to better protect your data privacy. As of October 2022, we require that the owner of the account must approve spouses to make changes and updates when speaking with a Customer Service Representative. Please fill out our Release of Customer Information form if you would like to allow permission for your spouse to call us.

View Form

Shut-Off and Reconnection Information

Learn How to Avoid a Shut-Off, and How to Reconnect Service if Shut-Off

green alert triange

Special Programs

Consumers Energy offers special programs for active military and veterans

Veterans Programs

If you’re a veteran or are currently serving, there are special programs just for you.

See Our Veterans Programs
Payment plans for Senior Citizens

Programs for Seniors

You may be able to get a protection plan, financial help or bill credits.

See Our Senior Programs
Learn how Peak Power Savers programs can save you money on your electricity bill

Peak Power Savers Programs

Check out our programs that can save you money by helping you manage when you use energy.

See Our Peak Power Savers Programs