We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

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As of: 7:32 AM, 9/28/20

An overview of your bill, including explanations of what can cause your bill to change throughout the year.

Woman looking at bill

How to Read Your Bill

Your bill was designed to give you helpful information about your energy use, rates and saving money. The different sections may include:

  • Your energy use over time
  • Tips on saving energy and money
  • Important safety information
  • Different ways you can pay your bill
  • Important account updates

The Charges On Your Electric Bill

There are two types of charges on an electric bill: Power Supply (measured in kWh) and Delivery Charges.

Learn More

The Charges On Your Natural Gas Bill

Your bill includes distribution and Gas Cost Recovery charges.


More Details

Factors That Can Increase Or Decrease Your Bill

Some factors can cause your bill to go up or down, including:

  • Number of days in a billing cycle
  • Weather that is hotter or colder than usual
  • An estimated meter read followed by an actual meter read
  • Lifestyle changes like adding a new baby, putting on an addition, or someone working from home

Meters

How to Read a Meter

Learn to read a meter, about estimated reads and Consumers Energy Smart Energy® Program.

More Information

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Protection Plans and Assistance

There are many programs and other forms of assistance to help avoid a shut-off.

Learn More

Frequently Asked Questions

We charge a 2% late payment charge on unpaid energy charges.

Residential customers will be charged when you have unpaid charges that are 6 or more days past-due.

Commercial or industrial customers will be charged when you are 4 or more days past-due.
Your bill was designed to give you helpful information about your energy use, rates and saving money. The different sections may include:
  • Your energy use over time
  • Tips on saving energy and money
  • Important safety information
  • Different ways you can pay your bill
  • Important account updates
View Our Interactive Bill
The Energy Use Details section of this site enables you to better understand the impact of your energy use on your bill and compare your cost for each time period to see if you pay more for your electricity use during particular time of day. Knowing how you are using electricity at various times of day can help you to better understand and manage your use overall.

Click Here to View Full Energy Use Details
Yes. Consumers has plans that can help you If you are unable to pay or have fallen behind on your bill. With most programs, a past-due balance is sufficient to get help, so you don't have to wait.

Learn More About Payment Plans & Assistance