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We are currently experiencing technical difficulties with outage communications. We are actively troubleshooting these system problems and apologize for the inconvenience. Thank you for your patience.

We are currently experiencing technical difficulties with outage communications. We are actively troubleshooting these system problems and apologize for the inconvenience. Thank you for your patience.

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As of: 4:41 AM, 10/7/22 Visit Outage Map

About Your Bill

An overview of your bill, including explanations of what can cause your bill to change throughout the year.

Understanding Electricity Charges

Factors that Affect Your Bill


Click the pie chart to discover more.

Electric use
Higher or lower electricity use is the largest factor that affects your bill.
Bill period length
The length of time in your bill period varies from month to month. More days in the bill period will result in a higher bill.
Weather-related use
Hot or cold weather often means using your air conditioner or furnace more, which will increase your energy use and bill.
Credits and surcharges
Credits will reduce your monthly bill, while additional surcharges will increase it.
Electric price changes
Changes in electricity pricing could raise or lower your bill.
Peak period use
The amount of electricity you use during peak periods (usually Summer weekdays from 2 – 7 p.m.) will affect your bill.
Higher or lower electricity use is the largest factor that affects your bill. The length of time in your bill period varies from month to month. More days in the bill period will result in a higher bill. Credits will reduce your monthly bill, while additional surcharges will increase it. Changes in electricity pricing could raise or lower your bill. The amount of electricity you use during peak periods (usually Summer weekdays from 2 – 7 p.m.) will affect your bill. Hot or cold weather often means using your air conditioner or furnace more, which will increase your energy use and bill.

Behind on Your Bill?

Explore Your Options

Frequently Asked Questions


We charge a 2% late payment charge on unpaid energy charges.

Residential customers will be charged when you have unpaid charges that are 6 or more days past-due.

Commercial or industrial customers will be charged when you are 4 or more days past-due.
Your bill was designed to give you helpful information about your energy use, rates and saving money. The different sections may include:
  • Your energy use over time
  • Tips on saving energy and money
  • Important safety information
  • Different ways you can pay your bill
  • Important account updates
View Our Interactive Bill

There are several places you can find your account number. One way to see your account number is log into our website and visit our home page (consumersenergy.com) where you will find your account number in the lower left-hand corner of the pay your bill widget (see below for example).

consumers energy home screen find your account number example

Another way to find your account number is through your bill. If you receive a printed bill, your account number will be on the upper right-hand corner of the bill (see below for example). You can also see your bill online by going to the Account History page and clicking on “View Bill.”

consumers energy find your account number example bill image


The Energy Use Details section of this site enables you to better understand the impact of your energy use on your bill and compare your cost for each time period to see if you pay more for your electricity use during particular time of day. Knowing how you are using electricity at various times of day can help you to better understand and manage your use overall.

Click Here to View Full Energy Use Details

Yes. Consumers has plans that can help you If you are unable to pay or have fallen behind on your bill. With most programs, a past-due balance is sufficient to get help, so you don't have to wait.

Learn More About Payment Plans & Assistance

Your year-end tax statement will be available during tax season from December into April. To access your statement, please visit the Billing Options page. Note: In off-season periods (May to November) you will only be able to see your monthly billing statements throughout the year, which are located on the Account History page.