About Your Bill | Consumers Energy

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Customer Contacts
General
Business
- Call 800-805-0490
- (M-F, 7 a.m. - 5:30 p.m.; Sat, 8 a.m. - 4:30 p.m.)
Landlord
- Call 855-477-9027
- (M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.)

Payment processing and online services will be unavailable July 28 at 6 p.m. – July 31 at 6 a.m. for service and security upgrades.

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Payment processing and online services will be unavailable July 28 at 6 p.m. – July 31 at 6 a.m. for service and security upgrades.

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An overview of your bill, including explanations of what can cause your bill to change throughout the year.

Your residential bill has been redesigned to make it easier to get the information you need. It now features:

There are two types of charges on an electric bill: Power Supply (measured in kWh) and Delivery Charges.

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Your bill includes distribution and Gas Cost Recovery charges. Learn more about these.

More Details

There are several factors that affect your bill including the following:

Number of days in a billing cycle.
Hot, humid and extremely cold days.
Estimated meter read followed by an actual read.
Lifestyle changes such as a new baby, additional living space or someone working from home.