CARE Program

Make Your Energy Bill More Manageable

If you need assistance managing your energy bill, the Consumers Affordable Resource for Energy (CARE) Program may help. CARE is a two-year payment plan that provides monthly bill credits, payment rewards and catch-up assistance for those who qualify. You can also learn to cut energy costs with tips and tools to make your home more energy efficient. Find out if you qualify.
Eligibility

The CARE program isn't for everyone. To qualify, customers must be past due on their Consumers Energy account with an outstanding balance of less than $3,000 and meet the following criteria:

  • Must meet the household income guidelines
  • Must be 18 years or older
  • Must have regular monthly income
  • Must be a U.S. citizen or legal alien
  • Must be an active residential Consumers Energy account holder or the spouse of the account holder
  • Must not have theft, fraud or bankruptcy on the account

CARE Program Eligibility Guidelines
Number of Household Members Maximum MONTHLY Income
(150% of Poverty Level)
1 $1,507.50
2 $2,030
3 $2,552.50
4 $3,075
5 $3,597.50
6 $4,120
7 $4,642.50
8 $5,165
Add $522.50 for each additional family member
Enrollment Process

Thank you for your interest in the CARE Program. Open enrollment for the 2017-2018 program year has started effective Monday, October 9, 2017.

To work with United Way of Jackson County, visit www.helpwithutilities.com or call 844-220-6098 to learn more.

To work with TrueNorth Community Services, visit www.tnempower.org/apply/ or call 231-355-5880 to learn more.

The Salvation Army is no longer accepting new CARE applications. For an update on the status of an application call 855-929-1640.

You will need to gather the following supporting documentation to apply:
  • Most recent Consumers Energy bill
  • Social Security card of applicant
  • Driver’s license of applicant
  • Proof of all household gross income (amount before deductions) received during the 30 days prior to the application signature date
Assistance Programs

If the CARE Program isn't right for you, below are additional assistance programs.

The Helping Neighbors Program

Learn how to lower your monthly utility bill and increase the energy efficiency of your home at no cost.

Learn More