Payment processing and online services will be unavailable from August 24 at 10 p.m. to August 25 at 9:30 a.m. for service and security upgrades.

Payment processing and online services will be unavailable from August 24 at 10 p.m. to August 25 at 9:30 a.m. for service and security upgrades.

Outage alert icon

As of: 4:05 PM, 10/21/19
Assistance Programs

If the CARE Program isn't right for you, below are additional assistance programs.

Shut-Off Protection Plan is available year-round.

Eligibility:

  • Senior Citizen (65 years or older)
  • Meet Income Guidelines (200% of poverty level)
  • 10% of total account balance is due at enrollment

Winter Protection Plan is available November 1 through March 31.

Eligibility:

  • Senior Citizen (65 years or older)
  • Meet Income Guidelines (150% of poverty level)
  • Down payment is required.

Make Your Energy Bill More Manageable

If you need assistance managing your energy bill, the Consumers Affordable Resource for Energy (CARE) Program may be able to help.

CARE is a two-year affordable payment plan that helps you stay on top of your energy bills. As a CARE member, you will receive the following benefits:

  • A portion of your monthly bill will be paid by the program
  • Any past due balance you might have will be gradually forgiven as a reward for on time payments


  • As a CARE member, you may also be eligible to receive no-cost, in-home energy efficiency upgrades to help reduce your energy costs through our Helping Neighbors Program. To learn more, call 877-448-9433 or visit ConsumersHelpingNeighbors.com

    CARE customers currently enrolled in a two-year CARE plan will be automatically enrolled through the second year of the program. There is no income validation or documents required to continue receiving CARE benefits until NEXT YEAR – September 30, 2020. Validation is required for new customers.

    Eligibility

    To qualify, customers must meet the following criteria:

    • Must be verified income eligible by DHHS.
    • Total account balance must be less than $4,000
    • Must be an active, residential Consumers Energy account holder or the spouse of the account holder
    • Must not have unaddressed theft, fraud or bankruptcy on the account

    CARE Enrollment Process

    CARE enrollment opens 10/1/19 and is on a first come first serve basis. If you are past due and need assistance with your bill, apply for State Emergency Relief (SER) here. On your SER application you can chose a “Navigator” from the below list of agencies. Your agency navigator can help you enroll in CARE and provide self-sufficiency services. Dial 2-1-1 to find assistance in your area.

    The United Way of Jackson County CARE enrollment is open. To apply for self-sufficiency services:
  • Go online to: https://www.helpwithutilities.com
  • Call 517-741-0202

  • True North Community Services CARE enrollment is open. To apply for self-sufficiency services:
  • Go online to: https://tnempower.org
  • Call 231-355-5880

  • The Salvation Army CARE enrollment is open. To apply for self-sufficiency services:
  • Go online to: http://sawmni.org/wmni/energy-assistance

  • The Heat and Warmth Fund (THAW) CARE enrollment is open. To apply for self-sufficiency services:
  • Go online to: https://thawfund.org/programs
  • Call 1-800-866-8429

  • Bureau of Community Action and Economic Opportunity CARE enrollment is open. To apply for self-sufficiency:
  • Go online to: https://newmibridges.michigan.gov
  • Call your local Community Action Agency

  • St. Vincent de Paul Society CARE enrollment is open. To apply for self-sufficiency services or inquire about other assistance available:
  • Go online to: https://svdpdetroit.org/need-help/energy-assistance/
  • Call 313-393-2930 or toll free at: 1-877-788-4623

  • The United Way of Southeastern Michigan CARE enrollment is open. To apply or check the status of your application:
  • Go online to: https://unitedwaysem.org/utility-assistance/
  • Call 844-211-4994 or 2-1-1

  • Barry County United Way CARE enrollment is open. To apply for self-sufficiency services:
  • Go online to: https://www.bcunitedway.org/
  • Call 269-945-4010

  • Superior Watershed Partnership CARE enrollment is open. To apply for self-sufficiency services in Emmet, Cheboygan, Presque Isle, Charlevoix, Antrim, Ostego, Montmorency, Alpena, Kalkaska (dual), Crawford, Oscoda, Alcona, Iosco, Ogemaw, and Roscommon counties:
  • Go online to: https://superiorwatersheds.org/energy-conservation
  • Call 906-273-2742


  • To make your enrollment process easier, please be sure to gather the following supporting documentation:
    • Most recent Consumers Energy bill
    • Social Security card of applicant and social security numbers for household members
    • Driver's license of applicant
    • Proof of all household gross income (amount before deductions) received during the 30 days prior to the application signature date