We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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As of: 10:04 AM, 6/19/24

Longer Term Assistance Programs

If you need longer term help paying your bills, the programs below may be the answer.

The CARE Program


An affordable payment plan for managing your bill.

If you need help with your energy bill, the Consumers Affordable Resource for Energy (CARE) Program may right for you.

As a CARE member, you will get these benefits:
  • A part of your monthly bill will be paid by the program.
  • Any past due balance you might have will be forgiven over time as a reward for on time payments.
Click the green button to learn about eligibility and the enrollment process.

The Budget Plan


Get a consistent payment year-round.

If your past due balance is less than $75, consider our Budget Plan. The Budget Plan helps you avoid high bills during times of higher energy use.

The Budget Plan may be a good option for you if:
  • You want a bill that you can predict each month.
  • You have a past due balance of no more than $75.
  • You haven’t defaulted on your payment more than two times in the last year
To enroll, call 800-477-5050.

Shut-Off Protection Plan (SPP)


A year-round protection plan against shut-off for all seniors (65 and older) and qualifying customers.

How it works:
  • An initial down payment is required.
  • This plan spreads out your yearly energy costs into equal monthly payments. This is based on your expected monthly energy use, plus monthly portions of your past due balance.
To enroll, call 800-477-5050.

Winter Protection Plan (WPP)


A protection plan for wintertime against shut-off and high payments for seniors (65 or older) and qualifying customers.

How it works:
  • An initial down payment is required.
  • From November through March, you pay 7% of your estimated annual bill along with a portion of any past due amount.
  • In April, we will finalize your bill for the previous months. The amount due is equal to 9% of your estimated yearly energy use, plus 1/6 of the account balance.
Enrollment starts November 1 and runs through March 31.
To enroll, call 800-477-5050.

Payment Plans and Assistance

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