Pay My Way™ Program

Budgeting For Your Energy Bill Just Got Easier

Enroll Now and Receive a $30 Credit ‬

Pay My Way lets you pay for your energy use at the time that best fits your budget and schedule. It’s quick, convenient and flexible. Enroll today and get a bonus $30 credit.

ENROLL NOW

Why Pay My Way?

When you enroll in Pay My Way, the power is in your hands.‬‬
  • Pay as often as you like, when it's most convenient for you—like when you get paid.‬‬‭
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  • Control your expenses by paying ahead for your energy use.‬‬‭
  • No monthly bills. Receive low balance alerts so you know when to reload your account.‬‬‭
  • Conveniently pay online or at local retailers, including Speedway®, Family Dollar® and Dollar General®.‬‬‭
  • If you have a past-due balance, Pay My Way will apply 20% of each payment toward the balance, allowing you to pay it off over time.‬‬‭
  • If your account reaches a $0 balance, adding money to your account within 10 days will reactivate your service and avoid disconnection or ‭reconnection fees.‬‬‭
  • 24/7 account access—track and monitor your energy use so you stay on budget.‬‭

Getting Started Is Easy

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Step 1

Complete the online enrollment form.

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Step 2

Create your online account.

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Step 3

Make your initial payment.

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Step 4

Track your energy use and manage payments.

Frequently Asked Questions

Frequently Asked Questions

Learn more about the Pay My Way program. If you don’t see your answer, please give us a call at 844-309-5513.

Q: Is it easy to enroll in Pay My Way?
A: It's super easy! You can sign up over the phone by calling 844-309-5513 or fill out the enrollment form above. All that’s needed is your name and address.

Q: Am I eligible?
A: To participate in Pay My Way, you must be an active electric or combination customer, have an updated meter installed, and have less than $400 in overdue payments (electric) or $600 in overdue payments (combination).

Q: Will my account number change?
A: Yes. Your new account number will be included in your welcome email. Use this information to log in to your new account at ConsumersEnergy.com/login.

Q: Will I receive a monthly bill?
A: No. With Pay My Way, you can view your account balance online at any time and make payments when it best fits your budget and schedule.

Q: How will I know if my balance is getting low?
A: You can sign up for low-balance alerts by email or text so you know when to add funds to your account to cover your energy use.

Q: What happens if my account balance gets to zero?
A: You'll receive a notification that your service will be turned off unless you add funds to your account. Once you add funds, you’ll get a notification with instructions for resuming service.

Q: If my power is turned off, how much do I have to pay?
A: You’ll be required to make a payment to cover 10 days’ worth of use. This amount will be provided in your alerts.

Q: If my power is turned off, will I be required to pay a deposit and reconnection fee?
A: No.

Q: Where can I make Pay My Way payments?
A: Payments can be made online through the Pay My Way website; using your barcode at Speedway®, Dollar General® and Family Dollar®; and over the phone by calling 844-309-5513. All options are listed under the payment tab on the website. Recurring autopayment can be set up as well.

Q: I have fallen behind on my payments. Can I still participate in the Pay My Way program?
A: Yes. Pay My Way offers a deferred option to customers with overdue payments of up to $400 for electric-only customers and $600 for combination customers. To assist you, 20% of each payment you make will be applied to reduce your past-due balance, and 80% will be added to your Pay My Way account for future use.

Q: Can I make payment arrangements?
A: Customers who participate in Pay My Way are not eligible for payment arrangements. However, you control when and how much you pay toward your electric service.

Q: Can I view my Pay May Way account online?
A: Yes. You can access your account information online 24/7 from your computer, tablet or smartphone.

Q: What happens if I leave my power off for an extended period of time?
A: If your Pay My Way account is in "Off" status for a period of 10 days, it will be closed. If you decide to reactivate your closed account, you will be required to go through the enrollment process again and establish a new account.

Q: Are there additional fees to enroll in Pay My Way?
A: No, and for a limited time, a $30 credit will be applied to your new Pay My Way account.

Q: What happens to the balance from my previous account?
A: When a traditional account is converted to Pay My Way, any existing credit or past-due balance will be applied to the new account. An existing credit from the traditional account will become a credit for the Pay My Way account. A past-due balance on the traditional account will be set up on Pay My Way’s debt recovery plan, in which 20% of each payment you make will be applied to this balance.

Q: How can Pay My Way help reduce my bills?
A: With 24/7 access to your account, you’re able to see how your daily use affects your account balance so you can change or reduce accordingly.