Pay My Way lets you pay for your energy use at the time that best ﬁts your budget and schedule. It’s quick, convenient and ﬂexible.
Why Pay My Way?
With Pay My Way, the power is in your hands.
Pay as often as you like, when it's most convenient for you—like when you get paid.
Control your expenses by paying ahead for your energy use.
No monthly bills. Receive low balance alerts so you know when to reload your account.
Conveniently pay online or at local retailers, including Speedway®, Family Dollar® and Dollar General®.
If you have a past-due balance, Pay My Way will apply 20% of each payment toward the balance, allowing you to pay it oﬀ over time.
If your account reaches a $0 balance, adding money to your account within 10 days will reactivate your service and avoid disconnection or reconnection fees.
24/7 account access—track and monitor your energy use so you stay on budget.
Frequently Asked Questions
Frequently Asked Questions
Learn more about the Pay My Way program. If you don’t see your answer, please give us a call at 844-309-5513.
Q: Will I receive a monthly bill? A: No. With Pay My Way, you can view your account balance online at any time and make payments when it best fits your budget and schedule.
Q: How will I know if my balance is getting low? A: You can sign up for low-balance alerts by email or text so you know when to add funds to your account to cover your energy use.
Q: What happens if my account balance gets to zero? A: You'll receive a notification that your service will be turned off unless you add funds to your account. Once you add funds, you’ll get a notification with instructions for resuming service.
Q: If my power is turned off, how much do I have to pay? A: You’ll be required to make a payment to cover 10 days’ worth of use. This amount will be provided in your alerts.
Q: If my power is turned off, will I be required to pay a deposit and reconnection fee? A: No.
Q: Where can I make Pay My Way payments? A: Payments can be made online through the Pay My Way website; using your barcode at Speedway®, Dollar General® and Family Dollar®; and over the phone by calling 844-309-5513. All options are listed under the payment tab on the website. Recurring autopayment can be set up as well.
Q: I have fallen behind on my payments. Can I still participate in the Pay My Way program? A: Yes. Pay My Way offers a deferred option to customers with overdue payments of up to $400 for electric-only customers and $600 for combination customers. To assist you, 20% of each payment you make will be applied to reduce your past-due balance, and 80% will be added to your Pay My Way account for future use.
Q: Can I make payment arrangements? A: Customers who participate in Pay My Way are not eligible for payment arrangements. However, you control when and how much you pay toward your electric service.
Q: Can I view my Pay May Way account online? A: Yes. You can access your account information online 24/7 from your computer, tablet or smartphone.
Q: What happens if I leave my power off for an extended period of time? A: If your Pay My Way account is in "Off" status for a period of 10 days, it will be closed. If you decide to reactivate your closed account, you will be required to go through the enrollment process again and establish a new account.
Q: Are there additional fees to enroll in Pay My Way? A: No, and for a limited time, a $30 credit will be applied to your new Pay My Way account.
Q: What happens to the balance from my previous account? A: When a traditional account is converted to Pay My Way, any existing credit or past-due balance will be applied to the new account. An existing credit from the traditional account will become a credit for the Pay My Way account. A past-due balance on the traditional account will be set up on Pay My Way’s debt recovery plan, in which 20% of each payment you make will be applied to this balance.
Q: How can Pay My Way help reduce my bills? A: With 24/7 access to your account, you’re able to see how your daily use affects your account balance so you can change or reduce accordingly.