We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

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As of: 12:59 AM, 10/1/20

Electric or Natural Gas Service Connection

Need new electric or natural gas service? Upgrading your existing service? We’ll walk you through the process step-by-step.

Need New Electric or Natural Gas Service? Upgrading Your Existing Service?

We’ll walk you through the process step-by-step.

Looking to Start, Stop or Transfer Your Residential Energy Service?   Click here

The Electric or Gas Connection Process

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How to Avoid Common Challenges

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Forms You May Need During the Process

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Who You’ll Be Working With


Customer Care Representatives

Initial Phase

A Customer Care Representative will be the first person you talk to about your project. Call 800-477-5050 to begin your job and get a notification number you’ll need during the process.

Energy Resource Center

Initial Phase

Shortly after your initial call, the Energy Resource Center will call you back to gather additional details needed to submit your job to the correct work group.

Project Coordinator

Scoping - Closeout Phases

Your Project Coordinator will be in touch during many of the phases of your project, beginning with detailed questions that will allow your service to be tailored to your needs, and ensure proper fit into your area’s energy infrastructure.

Service Designer

Design Phase

Reviews the infrastructure around your property and identifies the route for your installation. Also helps you determine the size of service needed, and order needed components.

Property Rights Research

Prerequisite Phase

Property Rights researchers identify the permits, easements, and Right of Ways needed to install and to maintain your service.

Scheduler

Scheduling Phase

Your Scheduler fits your project into our crew’s overall work plan, checks that prerequisites are met, coordinates support, and communicates about outages.

Crew

Construction Phase

The hardworking professionals who install your service(s).

Plan Carefully to Avoid Extra Time and Cost


Avoid Challenges

Forms You May Need