Electric or Natural Gas Service Connection
Need new electric or natural gas service? Upgrading your existing service? We’ll walk you through the process step-by-step.
Need New Electric or Natural Gas Service? Upgrading Or Relocating Your Existing Service?
We’ll walk you through the process step-by-step.
Moving and needing to turn on, turn off, or transfer your service? Please visit our Start, Stop or Transfer Service page.
Who You’ll Be Working With
Customer Care Representatives
Already a Consumers Energy customer with login credentials? Submit your new service installation requests online by logging into your Project Dashboard and clicking the green New Service button.
If you are new to Consumers Energy, a Customer Care Representative will be the first person you talk to about your project. To begin your request, call 800-477-5050. You’ll get a notification number, which you can use to create a profile and access your Project Dashboard.
Energy Request Center
If you called in your request, the Energy Request Center will call you shortly after to get more details. This is so we can submit your job to the correct work group.
Project Coordinator
Your Project Coordinator will be your main point of contact through the life of your project. They will begin by asking detailed questions that will allow your service to be tailored to your needs, and ensuring a proper fit into your area’s energy infrastructure. Then they will keep you updated as your project progresses and communicate what is needed from you to keep your project on track.
Service Designer
During the design phase the infrastructure around your property is reviewed. This allows us to identify the route for your installation. It will also help you figure out the size of the service needed, and order needed components.
Property Rights Research
During this phase, property rights researchers identify the permits, easements, and Right of Ways needed to install and to maintain your service.
Scheduler
Your Scheduler fits your project into our crew’s overall work plan, checks that prerequisites are met, coordinates support, and communicates about outages.
Forms You May Need
See the steps it takes to get new natural gas or electricity service installed in our New Service Roadmap.
What They Are:
Unlike the other forms listed, these are not forms provided by Consumers Energy. They are legal documents you need so we can install your new service through your or your neighbor’s property. Your Project Coordinator or our Property Rights Research Group will let you know which of these forms you need for your service request.
Learn more about easements in our Understanding the Easement Process document.
What it is:
A site sketch of your project. This includes any obstacles or items to consider as we plan your service route. For instance, septic systems, driveways, walkways, trees, pools, pole barns, drain fields. This needs to include features currently on the property and features planned for the future.
Download Form 1483: Site Sketch
What it is:
This document contains in-depth information about the scope of your project. This key document will help us determine the size of your gas or electric service.
Download Form 1481: Scoping Document
What it is:
If you have (or plan to have) certain equipment or appliances in your home, we use this form to demonstrate why you need elevated pressure for your natural gas service. There are a few reasons why you may be required to fill out this form. These reasons include having a natural gas whole house generator, on demand water heater or large furnace.
Download Form 662: Elevated Pressure
What it is:
If needed, you will use these forms to provide additional information on planned large loads on your service. This information allows us to provide additional analysis to justify installation of a more expensive, higher load service.
For instance, if your planned loads appear to be large, your project coordinator may inquire if you are using a three phase motor or welding unit. Installing three phase service is more complicated and costly than single phase service. In some areas three phase service is not available. That’s why it is crucial to document loads in detail.
What it is:
This form outlines the environmental impact of your project. It will state that there is no environmental contamination or describe the types and locations of any environmental contamination. Please note that if there is evidence of environmental contamination on your site when crews arrive your job could be delayed by months.
Download Form 493: Environmental Contamination
What it is:
This is an in-depth check list that helps you ensure your job site is ready for service installation.
Download Form 1250: Go Ready Checklist