Whether you need new electric or natural gas service, or are upgrading existing service, we will guide you through the process from beginning to end.
1:1 Call our Contact Center at 800-477-5050.
1:2 The Contact Center will issue you a Notification Number.
1:3 You will receive a return call within 1-3 days.
2:1 Download Form 1483 and submit a site sketch.
2:2 If required (usually only for gas services), download Form 1481 , the Residential Scoping Form.
2:3 Discuss elevated pressure needs with us.
2:4 Discuss your site conditions with us.
2:5 Agree on an installation date with the Project Coordinator/Technician.
2:6 Set the date your site will be ready.
2:7 Be ready to have a detailed discussion about your natural gas or electric needs. This will help us determine the load you will place on our service, and what level of service to provide for you.
3:1 Get copies of the deed to your property and any trust documents you may have.
3:2 In some cases you will need to have a neighbor sign an easement for you in order to get energy service installed. Be prepared to discuss this. Click Here to read more about easements and the easement process
3:3 If needed we will ask you to meet your Project Coordinator or other tech on the site of your energy installation.
3:4 Review, step-by-step, the gas route and other existing or planned services, buildings, pools, or other items.
3:5 If further details are needed our Permitting Group will contact you.
3:6 Analyze, review and discuss your proposed service route with your Project Coordinator, based on current conditions and future needs.
3:7 We will send you a customer packet with a number of documents, including your cost estimate. The estimate will be provided on Form 97.
3:8 Discuss any issues with site preparation or coordination with your Project Coordinator.
3:9 Your Project Coordinator and other representatives will be available any time in the project to answer your questions.
4:1 Pay the amount we provided on your estimate.
4:2 Do a final site walkthrough with a representative.
4:3 Discuss possible tree trimming with your Project Coordinator.
4:4 If needed, sign and return any contracts.
4:5 Get the legal documents you need for your installation. Your Project coordinator will help you determine what you need, and where to get them.
4:6 Share site coordination requirements (from your electrician, for example) with your Project Coordinator.
4:7 At this point we will send you your Go Ready form.
4:8 Provide us with documents that indicate the required inspections are complete.
4:9 Prepare your site within 3 inches of final grade.
4:10 If needed, have conduit installed per Consumers Energy requirements.
5:1 Pay for any additional charges you have incurred.
5:2 Make sure your site is fully prepared and maintained for installation.
5:3 Download, complete and return the Go Ready Form.
5:4 If you agreed to trim trees, confirm that tree trimming is complete according to specifications.
5:5 Contact us if anything has changed that will prevent crews from completing your installation.
6:1 Make sure crews have access to your property.
6:2 Final check to make sure the site is ready for installation.
6:3 Stake all customer-owned features on the property before the crew arrives. Be aware that any damage to unmarked features or utilities is your responsibility to repair. Features or utilities to mark include, but are not limited to:
6:4 If desired, have your electrician or plumber on site during installation.