Consumers Energy Smart Energy®
choose your own due date
Which Date Works Best?
Select a due date for your bill
that fits your schedule and your budget.*
Benefits of Smart Energy
The Smart Energy web portal will help you keep your business running smoothly by eliminating billing surprises and providing new insights that can help you reduce energy related expenses.
PREPARING FOR SMART ENERGY
Step 1
You will receive a postcard about one month before your scheduled meter installation. If you have both natural gas and electric service from us, both meters will be upgraded at the same time.
Step 2
About 14 days before new meter installation, a letter will arrive with additional details about the installation and some additional helpful information.
Step 3
You will receive an automated call on the Saturday before your scheduled installation date.
Step 4
We'll leave a notice that the service was completed successfully, or indicate that another visit is necessary.
Your New Meter is Coming Soon
You don't need to be home the day of your scheduled installation unless the meter is located inside of your home. Here's what to expect:
- You'll receive a postcard 1 month before your scheduled installation.
- Please make sure the meter is clear of all obstructions.
- If the scheduled date doesn't work for you and you'd like to make an appointment for your installation, please call us at 888-862-2199.
The Truth About Meters
Myth 1 – The meters pose a potential health risk.
Fact 1 – The radio frequencies used to transmit data are the equivalent of one text message a day. The appropriate federal health and safety regulations provide assurance that the meters represent a safe technology. The frequency emissions are well below guidelines set by the Federal Communications Commission.
Myth 2 – My personal data is at risk with a meter.
Fact 2 – The meter contains no customer information, only use and operational status. All information transmitted to/from the meter is protected by a private, secure network. Customer information is matched to meter information within Consumers Energy, allowing for direct communication to only occur between the meter and Consumers Energy network.
Myth 3 – The meter will track and shut off specific devices within my home.
Fact 3 – The meters do not identify specific electronic devices and cannot turn off appliances at will. In the future, customers will be able to leverage customer programs that allow them to track their energy use, if they choose to participate.