Consumers Energy Smart Energy®

Smart Energy Puts the Power in Your Hands

We're installing upgraded meters to improve our customer service and provide tools to help you make informed energy choices. What does this mean for you?

  • Increased meter read accuracy and no estimated bills.
  • Option to select the bill due date that works best for you.
  • Detailed energy use information at your fingertips.
  • We’ll know about outages faster so that we can respond quicker.

choose your own due date

Which Date Works Best?

Select a due date for your bill
that fits your schedule and your budget.*

Get Started

How do the New Meters Work?

  • The upgraded meters are similar to existing electric meters on homes and business but have two-way communication capabilities.
  • A module within the meter sends total household energy use through a secure network.
  • You can view your hourly energy use online the following day.
    • Review your energy use by hour, day or month.
    • Discover energy-saving tips.
    • Receive automated alerts when your energy use is trending higher than expected.

Benefits of Smart Energy

The Smart Energy web portal will help you keep your business running smoothly by eliminating billing surprises and providing new insights that can help you reduce energy related expenses.

PREPARING FOR SMART ENERGY

Smart Energy Step 1

Step 1

You will receive a postcard about one month before your scheduled meter installation. If you have both natural gas and electric service from us, both meters will be upgraded at the same time.

Smart Energy Step 2

Step 2

About 14 days before new meter installation, a letter will arrive with additional details about the installation and some additional helpful information.

Smart Energy Step 3

Step 3

You will receive an automated call on the Saturday before your scheduled installation date.

Smart Energy Step 4

Step 4

We'll leave a notice that the service was completed successfully, or indicate that another visit is necessary.

What If I Don't Want an Upgraded Meter?

If you decide not to have a new meter installed, call 888-862-2199 to be enrolled in the Manual Meter Read program.

  • Initial Charge: $69.39, one-time charge if notice is given prior to meter install or $123.91 if notice is given after the meter is installed.
  • Monthly Charge: $9.72/month for service.

Map of Michigan showing smart meter installation schedule

Your New Meter is Coming Soon

You don't need to be home the day of your scheduled installation unless the meter is located inside of your home. Here's what to expect:

  1. You'll receive a postcard 1 month before your scheduled installation.

  2. Please make sure the meter is clear of all obstructions.

  3. If the scheduled date doesn't work for you and you'd like to make an appointment for your installation, please call us at 888-862-2199.

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The Truth About Meters
Smart Energy Myth 1

Myth 1 – The meters pose a potential health risk.

Fact 1 – The radio frequencies used to transmit data are the equivalent of one text message a day. The appropriate federal health and safety regulations provide assurance that the meters represent a safe technology. The frequency emissions are well below guidelines set by the Federal Communications Commission.

Smart Energy Myth 2

Myth 2 – My personal data is at risk with a meter.

Fact 2 – The meter contains no customer information, only use and operational status. All information transmitted to/from the meter is protected by a private, secure network. Customer information is matched to meter information within Consumers Energy, allowing for direct communication to only occur between the meter and Consumers Energy network.

Smart Energy Myth 3

Myth 3 – The meter will track and shut off specific devices within my home.

Fact 3 – The meters do not identify specific electronic devices and cannot turn off appliances at will. In the future, customers will be able to leverage customer programs that allow them to track their energy use, if they choose to participate.