After an outage has been reported, the Consumers Energy outage management system undergoes a multitiered process to ensure power is restored safely and quickly.
-First, crew members are dispatched to assess damage and prevent further problems.
-Line crews repair the electrical equipment damaged during the storm and forestry crews may also be involved to remove trees and branches that have damaged electrical equipment.
-The damaged areas are then prioritized and field crews are assigned to the specific areas to restore power.
-Depending on the extent of damage, crews from other areas of the state or from outside the state may be brought in to assist with the restoration of service.
about Consumers Energy's process for restoring power.