We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 4:41 AM, 4/25/24

Life Support

The American Red Cross Identification Program

This program will teach you how to create an emergency backup plan with details on how to arrange for proper equipment when it's needed. The program is available for people who live in our electric service area and have had a doctor prescribe life-support equipment. The Red Cross also has great tips on how to stay safe in an emergency.

Enroll in the Program

To sign up, complete the American Red Cross Identification Program form and forward it to us at:

Mail completed form to: American Red Cross
5640 Venture Ct.
Kalamazoo, MI 49009

For more information call us at 800-477-5050.

If Your Life Depends on Medical Equipment, Now is the Time to Prepare for an Outage

If you rely on electric powered life-support equipment in your home, power outages can be more than a minor inconvenience. They can be dangerous. Unfortunately, we are not able to provide special service or return your power more quickly if an outage were to happen. So, preparation is critical. Get started with the below programs.

Critical Care Program

If you are on life-support or have a life threatening medical condition, you could get shut off protection. Please complete the Medical Certification Form to get started. Please note, if you are participating in life support shut off protection, you need to re-enroll every year.

PLEASE NOTE: Backup generators and transportation services are not part of this program. Participation in this program does not mean your electric power will be restored sooner than others.

See Medical Certification Form

If you need help paying your bill, we offer payment plans and assistance are available.