We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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As of: 7:37 AM, 2/23/24

Emergencies and Safety

We work to keep you safe around natural gas and electricity — two key sources of power and heat in Michigan.

Downed Power Line


STAY AWAY from downed power lines. DO NOT TOUCH downed lines or anything they are touching.

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First Call 9-1-1

Immediately Call Emergency Services

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Then Call Us

Call us at 800-477-5050

Smell Natural Gas?


If you can smell gas -- get to a safe place outside BEFORE calling. DO NOT USE electronics, INCLUDING CELL PHONES, until you are safely outside.

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When Safely Outside, Call 9-1-1

Call Emergency Services When Outside

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Then Call Us

Call us at 800-477-5050

General Emergencies


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First Call 9-1-1

Call Emergency Services

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Call Us 24/7

Call us at 800-477-5050

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Hard of Hearing? Call 7-1-1

For those who are hard of hearing, please call 7-1-1 for Telecommunication Relay Services.

Safety Around Lines


Learn how to be safe around Consumers Energy power and natural gas lines
Safe Digging
How to dig safely, whether planting a tree or digging a foundation.
Construction Safety
See vital safety standards for construction around electric and natural gas lines.
Pipeline Safety
Learn about the precautions we take when working on the natural gas infrastructure.

Safety at Home


Safety in Your Home

If you smell natural gas (a rotten egg odor) or think there’s a leak, please do the following:

  • Leave the area right away.
  • Go to a safe place, preferably in the fresh air.
  • Don’t try to locate the source of the leak.
  • Don’t use an electric device, even cell phones.

When safely outside, call 9-1-1 first, then call us at 800-477-5050.

Learn more about natural gas safety in your community in our Natural Gas Pipeline Safety Guide.

Prevent Carbon Monoxide Poisoning


Important steps to protect you and your family

  1. Install a CO alarm
  2. Never use a generator indoors at home or work.
  3. Inspect your furnace every year
    • Change air filters at least every other month
  4. Be sure your chimney and vent pipes are not blocked with any objects.
  5. Never use a gas stove or a charcoal grill to heat your home.

More Safety Information


Support and Backup for Life Support Equipment

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Avoiding Scams

Information for Emergency Officials

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