We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're experiencing technical difficulties with our Start/Transfer Service online and through our Call Centers. Please try again online later this evening.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

We're currently experiencing technical difficulties with our Payment Balance Reporting both online and through our call center. Please check online again later tonight to see your correct payment balance.

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As of: 6:37 PM, 12/1/20

Emergencies and Safety

We work to keep you safe around natural gas and electricity — two key sources of power and heat in Michigan.

Downed Power Line


STAY AWAY from downed power lines. DO NOT TOUCH downed lines or anything they are touching.

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First Call 9-1-1

Immediately Call Emergency Services

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Then Call Us

Call us at 800-477-5050

Smell Natural Gas?


If you can smell gas -- get to a safe place outside BEFORE calling. DO NOT USE electronics, INCLUDING CELL PHONES, until you are safely outside.

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When Safely Outside, Call 9-1-1

Call Emergency Services When Outside

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Then Call Us

Call us at 800-477-5050

General Emergencies


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First Call 9-1-1

Call Emergency Services

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Call Us 24/7

Call us at 800-477-5050

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Hearing Impaired, Call 7-1-1

If You are Hearing Impaired, Please Call 7-1-1 for Assistance with All Emergencies.

Safety Around Lines


Learn how to be safe around Consumers Energy power and natural gas lines
Safe Digging

How to dig safely, whether planting a tree or digging a foundation.

Learn More
Construction Safety

Vital safety principles for construction around electric and natural gas lines.

Learn More
Pipeline Safety

Precautions we take when working on the natural gas infrastructure.

Learn More

Safety at Home


Safety in Your Home

Natural Gas Safety


If you smell natural gas (a rotten egg odor) or suspect a leak:

  • Leave the area immediately, go to a safe place, preferably in the fresh air.
  • Don’t try to locate the source of the leak.
  • Don’t use an electric device, even cell phones.

When safely outside, call 9-1-1 first, then call us at 800-477-5050.

Prevent Carbon Monoxide Poisoning


Important steps to protect you and your family

  1. Install a CO alarm
  2. Never use a generator indoors at home or work.
  3. Inspect your furnace annually
    • Change air filters at least every other month
  4. Be sure your chimney and vent pipes are free of obstructions.
  5. Never use a gas stove or a charcoal grill to heat your home.

Additional Safety Information