We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 2:56 AM, 4/25/24

Report an Issue

Power or Streetlight Outage


Report a Power Outage

Let us know if you’re currently without power.

Report Power Outage

Report a Streetlight Outage

See a streetlight out in your area? Report it to us.

Report Streetlight Outage

Downed Wire or Gas Leak


See a Downed Power Line?

Do not go near or touch a downed line or anything that it is touching. Call 9-1-1 right away and then call us at 800-477-5050.

Call to Report Downed Line

Do You Smell Natural Gas?

Natural gas has a rotten egg smell. If think you smell gas, go to a safe place outside. Do not use any electronics until you’re far away from the smell. Call 9-1-1 right away and then call us at 800-477-5050.

Call to Report a Gas Leak

Trees & Power Lines


Consumers Energy worker trimming a tree

If you're having an issue at your home that requires tree trimming and isn't an emergency, please reach out to our Tree Management Team.

Please Note: If you have a power line affected by a tree branch or fall, do not touch the tree or line. Call 9-1-1 then call us at 800-477-5050 right away.

Go to Tree Management

Scams & Theft


Scams

If you believe you’ve been contacted by a scammer, please report it.

Report a Scam Report a Scam

Identity Theft

If you think your identity has been stolen through your account, let us know.

Report Identity Theft Report Identity Theft

Energy Theft

If you believe you are the victim of energy theft, report it to us.

Report Energy Theft Report Energy Theft

Don’t See Your Issue Here?

Our team is here to help you with any other issues you may have. Reach out by calling 800-477-5050.

Give Us a Call