Report an Issue

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Hearing Impaired? Call 7-1-1

If You are Hearing Impaired, Please Call 7-1-1 for Help with All Emergencies

Downed Wire or Gas Leak


See a Downed Power Line?

Do not go near or touch a downed line or anything that it is touching. Call 9-1-1 right away and then call us at 800-477-5050.

Do You Smell Natural Gas?

Natural gas smells like rotten eggs. If you smell gas, go outside to a safe area and avoid using electronics. Call 9-1-1 right away and then call us at 800-477-5050.

Power or Streetlight Outage


Report a Power Outage

Let us know if you’re currently without power.

View Our Outage Map

See if there’s an outage in your area and get the latest status.

Report a Streetlight Outage

See a streetlight out in your area? Report it to us.

Trees & Power Lines


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If you're having an issue at your home that requires tree trimming and isn't an emergency, please reach out to our Tree Management Team.

Please Note: If you have a power line affected by a tree branch or fall, do not touch the tree or line. Call 9-1-1 then call us at 800-477-5050 right away.

Go to Tree Management

Scams & Theft


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Scams

If you believe you’ve been contacted by a scammer, please report it.

Report a Scam Report a Scam
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Identity Theft

If you think your identity has been stolen through your account, let us know.

Report Identity Theft Report Identity Theft

Energy Theft

If you believe you are the victim of energy theft, report it to us.

Report Energy Theft Report Energy Theft

Don’t See Your Issue Here?

Our team is here to help you with any other issues you may have. Reach out by calling 800-477-5050.

Give Us a Call

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