We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We're currently experiencing system issues which may result in website slowness. We're sorry for any inconvenience and ask that you try again later today.
We are intermittently experiencing technical difficulties with processing payments. If you receive an error, please return later this evening to view your updated balance and make a payment if needed. We apologize for the inconvenience!
We are intermittently experiencing technical difficulties with processing payments. If you receive an error, please return later this evening to view your updated balance and make a payment if needed. We apologize for the inconvenience!
Emergencies and Safety
We work to keep you safe around natural gas and electricity — two key sources of power and heat in Michigan.
Downed Power Line
STAY AWAY from downed power lines. DO NOT TOUCH downed lines or anything they are touching.
Smell Natural Gas?
If you can smell gas -- get to a safe place outside BEFORE calling. DO NOT USE electronics, INCLUDING CELL PHONES, until you are safely outside.
General Emergencies
Hearing Impaired, Call 7-1-1
If You are Hearing Impaired, Please Call 7-1-1 for Assistance with All Emergencies.
Safety Around Lines
Construction Safety
Pipeline Safety
Safety at Home
If you smell natural gas (a rotten egg odor) or suspect a leak:
- Leave the area immediately, go to a safe place, preferably in the fresh air.
- Don’t try to locate the source of the leak.
- Don’t use an electric device, even cell phones.
When safely outside, call 9-1-1 first, then call us at 800-477-5050.
Learn more about natural gas safety in your community in our Natural Gas Pipeline Safety Guide.Important steps to protect you and your family
- Install a CO alarm
- Never use a generator indoors at home or work.
- Inspect your furnace annually
- Change air filters at least every other month
- Be sure your chimney and vent pipes are free of obstructions.
- Never use a gas stove or a charcoal grill to heat your home.
Additional Safety Information
