For the best experience, click here to go to our new site.

Updated December 15, 2009, 10:01 pm

See Details

   Electric Outage Credit

What You Need to Know About Electric Outage Credits    
Consumers Energy electric customers, who meet any of the following criteria, may qualify for a customer outage credit:    
  • Service interrupted for more than 120 hours (five days) during catastrophic conditions (10 percent or more of a utility's customers affected)
  • Service interrupted for more than 16 hours during normal conditions
  • Service interrupted more than seven times in a 12-month period

Please complete a separate request for each account you wish to apply for an outage credit.    
Indicates a required field  
* Account Number:
  Your account number is shown on the front of your monthly energy bill (no spaces).  
* Customer Name:
  Your first and last name as shown on your energy bill.  
* Service Address 1:  
  Service Address 2:
* City:    
* State:
* Zip Code:
* Daytime Phone:
  If we have any questions concerning your submitted application  
* E-Mail Address:

* Select for Single Outage or Repetitive Outage:  
  Single (one outage)   Repetitive (eight outages in a 12-month period)  

  Please take time now to review the Service Quality and Reliability Standards For Electric Distribution System rules.  

  I understand if approved, Consumers Energy will apply the outage credit on my energy bill. I also understand that it may take 30 days to review and process the outage application.  
  If you have questions, please contact us at (517) 788-8370, Monday through Friday, 7:30 am to 4:00 pm, EST.