We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage alert icon

As of: 3:34 AM, 4/25/24

Seasonal Tips

Reasons why high bills are happening right now.

3 Factors That Impact Your Bill


Illustration of an excavator upgrading natural gas pipeline

1. The Cost of Upgrading Infrastructure

We want to bring you the most reliable service we possibly can, so we make updates to our natural gas pipelines and work to modernize our electric grid. The cost of these upgrades are included in our supply charges.

Illustration of a natural gas pipeline

2. Increased Energy Delivery Costs

The cost of delivering electricity and natural gas to you can go up and down. Electricity costs fluctuate, so the rate is set to make sure this cost is covered. For natural gas, you only pay what we pay. There is no markup. But if the cost of natural gas rises, as it has recently, the cost on your bill will rise as well.

Illustration of a frosty thermometer and cold earth, representing winter

3. Changes in the Weather

As temperatures dip or soar, your heating or cooling equipment will also run more causing your energy costs to rise.

Need A Hand Paying Your Energy Bill?


We care about our neighbors and want them to know help is available.

  • If you are having trouble paying your bill, dial 2-1-1 for help. 2-1-1 is a free service that connects people with available resources in their community.

  • We also have a variety of programs and payment arrangements that are available. To learn more, you can visit our Payment Plans & Assistance page.

  • State Emergency Relief (SER) funds are available to provide help right away. This is for income qualified households who have a past due energy bill or shut-off notice. Please visit MI Bridges to apply.

  • Get help for general assistance needs with the Michigan Public Service Commission.

  • Michigan State Housing Development Authority (MSHDA) is providing funds for energy-efficiency focused housing projects. For more information visit: www.Michigan.gov/MI-HOPE.

  • Our Budget Plan also provides a way for customers to pay a consistent monthly bill year-round.

Quick Tips to Save


How to Run Your Appliances Efficiently


homeowner icon

More Tips for Your Home

Save energy, earn rebates and create a more comfortable home.

See Home Tips See Home Tips

renter icon

More Tips for Your Business

Saving energy saves your business money.

See Business Tips See Business Tips

Safety Tips


View our Outage Center

Get updates on electric outages and restoration times for your area.

Get Info on Outages Get Info on Outages

Additional Safety Tips

Get information & guidance on how to stay safe in an outage situation.

See Safety Tips See Safety Tips